Service Advisor I - BMW Motorcycles of Chula Vista

Sunroad Automotive•Chula Vista, CA

21d•Onsite

About The Position

Service Advisor I is the primary liaison between the service department and customers. The role assesses customer needs, schedules service appointments, and manages the service process to support customer satisfaction and efficient department operations. The Service Advisor provides service and repair information, coordinates with technicians and the parts department, maintains customer and vehicle records, prepares invoices, and keeps customers informed about estimates and service progress. The position also includes driving and inspecting customer vehicles, recommending appropriate services, and conducting follow-up to assess customer satisfaction. The work takes place in a typical dealership or repair shop environment, with noise, dust, varying temperatures, and odors. The employee may occasionally visit service bays or workshops to discuss vehicle issues with technicians. The role involves regular interaction with customers and coworkers, along with administrative work at a desk or workstation.

Requirements

1–2 years of previous experience in customer service, retail, or an automotive environment.
Valid driver’s license and safe driving record; must obtain a California driver’s license within 30 days after hire.
At least one year of verifiable driving experience.
Ability to lift up to 15 pounds.
Willingness to participate in ongoing training and professional development.
Ability to perform all essential functions of the job.

Nice To Haves

Training in automotive technology.
Strong communication and interpersonal skills, including the ability to build and maintain customer relationships.
Basic understanding of automotive repair and maintenance procedures.
Proficiency in office software and service management systems.
Excellent organizational skills and ability to multitask and manage time effectively.
Ability to work in a fast-paced environment and professionally handle customer inquiries and concerns.

Responsibilities

Greet customers professionally and listen to their vehicle concerns and service needs; respond to questions, concerns, and complaints.
Provide clear and accurate information about services, repairs, and maintenance.
Create and manage service orders, documenting customer complaints, service needs, and vehicle information.
Maintain accurate service history, customer information, and vehicle records.
Collaborate with technicians to support accurate diagnosis and completion of service work.
Communicate and collaborate effectively to foster a positive team environment.
Provide customers with estimates and updates, including information about service status, delays, and additional recommendations.
Prepare and process service invoices accurately.
Ensure service work meets company quality and customer satisfaction standards.
Conduct follow-up calls or surveys and address post-service issues.
Drive and inspect customer vehicles to identify and recommend potentially beneficial services or repairs based on vehicle condition and manufacturer recommendations; promote service packages and promotions when appropriate.
Monitor service parts and supplies, coordinate with the parts department, and ensure required parts are ordered and available for scheduled services.
Follow company policies, procedures, and industry regulations.
Maintain a clean and organized workspace.
Maintain satisfactory attendance.
Perform other related duties as assigned.