Experienced Automotive Service Advisor, Toyota

Balise Motor Sales•Warwick, RI

2d•$40,000 - $100,000•Onsite

About The Position

The Service Advisor provides excellent customer service, placing customers’ perspectives first. The role welcomes customers professionally, identifies and confirms their concerns, and offers resolutions. The Service Advisor communicates manufacturer-recommended maintenance and costs, assesses vehicle condition with customers during a walk-around, and documents the vehicle’s condition using a company iPad and a signed condition report. The advisor obtains signed repair orders, explains the multi-point inspection process, and writes accurate repair orders in the Tekion system. The Service Advisor provides accurate estimates and upfront pricing, obtains customer approval for inspection findings and additional service requests, and coordinates with technicians and dispatchers so customer needs and required work are clearly understood. The advisor keeps customers updated during service, processes payments, reconciles payment and repair-order reports, and professionally delivers completed vehicles while explaining completed work and future service recommendations. The position reports to the Assistant Service Manager and Service Manager for day-to-day issues.

Requirements

Effective communication skills.
Time-management skills, including managing one’s own time and the time of others.
Ability to type efficiently to enter repair orders.
Mathematical ability to calculate service costs and count change.
Basic computer skills.

Responsibilities

Answer incoming telephone calls in a welcoming and professional manner.
Greet customers, identify and confirm their concerns, and offer resolutions.
Explain manufacturer-recommended maintenance items and associated costs.
Conduct vehicle walk-arounds with customers and document vehicle condition, including dents, dings, and scratches, using a company iPad and signed condition report.
Obtain signed repair orders for requested services and explain the multi-point inspection process.
Write complete and accurate repair orders using the Tekion system.
Provide accurate estimates and upfront pricing.
Obtain customer approval to review multi-point inspection findings and associated prices, and approval to proceed with additional service requests.
Return repair orders to dispatchers or technicians so requested work can be completed promptly.
Communicate with technicians and dispatchers to ensure required and performed services are understood.
Follow up with customers during vehicle repairs or servicing to provide status updates.
Receive and process cash or credit payments and complete payment and repair-order reconciliation reports.
Promptly and professionally deliver serviced vehicles to customers and explain completed services and future recommendations.