Automotive Service Advisor
About The Position
AAA Club Alliance is seeking a customer-focused Automotive Service Advisor to serve as the connection point between customers and in-shop technicians. The advisor guides customers through the repair process, explains service needs, builds trust, and delivers an exceptional customer experience in a fast-paced environment. The position is located at 6575 Winton Road, Cincinnati, Ohio 45224, and is full-time, five days per week. Saturdays are part of the regular schedule, with one scheduled weekday off and Sundays off. Additional schedule adjustments may be made based on business needs and approved time off. Starting base compensation is $21.50 per hour; actual pay depends on factors such as experience and geographic location. Additional earning potential is available through monthly performance bonuses, spiffs, and contests. AAA offers career development through ongoing training and advancement paths.
Requirements
- High school diploma or equivalent.
- Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians.
- Valid driver's license.
- Strong communication skills for collaborating with the team.
- Authorized to work in the USA.
- Ability to pass pre-employment screenings if offered a position, including a background check and drug screening.
Nice To Haves
- Prior experience in the automotive industry, or at least three years in a fast-paced customer service or sales role with a strong record of success.
- ASE Service Advisor Certification.
Responsibilities
- Greet customers, answer calls, and schedule appointments promptly and courteously.
- Review recommended repairs and services with customers to ensure clarity and understanding.
- Communicate changes to costs, timing, or scope of work, and accurately document customer approvals.
- Distribute work to shop technicians and track progress to ensure timely, high-quality results.
- Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.
- Monitor upcoming inspection and maintenance schedules and proactively notify customers when service is due.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision plan options.
- Up to two weeks of paid parental leave.
- 401(k) plan with company match up to 7%.
- More than two weeks of PTO within the first year.
- Paid company holidays.
- Company-provided volunteer opportunities and one volunteer day per year.
- Free AAA Membership.
- Continual learning reimbursement up to $5,250 per year.
- Monthly performance bonuses, spiffs, and contests.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
