Automotive Service Advisor/Sales

Sun Auto Tire and Service•Columbus, MS

21d

About The Position

Delta World Tire is an independent tire dealer with more than 30,000 tires in stock and offers automotive repair and preventative maintenance services. The Assistant Store Manager/Service Advisor sells and promotes the company’s products and services while following store standards and expectations. The role involves working directly with customers to understand vehicle concerns, identify service needs, explain recommendations, provide quotes and progress updates, and support customer satisfaction.

Requirements

Maintain a professional appearance and demonstrate the ability to work in a process-driven environment.
Possess a valid driver’s license or obtain one within 30 days of the hire date.
Be able to work at least five days per week, including Saturdays.

Nice To Haves

Prior experience as a Service Advisor is helpful but not required.

Responsibilities

Greet customers promptly and professionally in person and by telephone using the company’s standardized customer service techniques.
Listen to and document customer concerns, inspect vehicles, and review service history to identify and verify service needs.
Recommend services according to the appropriate level of knowledge.
Clearly communicate technicians’ additional recommendations and document all recommendations in customer files.
Promote appropriate services, parts, and accessories by demonstrating an understanding of the products and related service requirements.
Provide accurate quotes, including service costs and completion times.
Update customers throughout the day on the status of their services.
Follow proper checkout procedures, review the completed multi-point inspection, and explain applicable warranties.
Conduct follow-up calls concerning repairs and declined services to ensure customer satisfaction.
Track new returns, core returns, and warranty parts for individual customers.
Perform other duties as assigned.