Automotive Service Advisor
About The Position
Coggin is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States. Asbury works to provide exceptional guest experiences while promoting a supportive and inclusive environment for team members. The Service Advisor is the dealership’s primary contact for service customers. The role presents and sells needed products and services professionally, following the manufacturer’s published maintenance schedules and requirements. The Service Advisor builds customer rapport to support satisfaction and retention, and works in a fast-paced environment with limited supervision.
Requirements
- At least 18 years of age.
- Valid driver’s license.
- Ability to pass pre-employment background and drug screening.
- Great customer service, phone, and computer skills.
- Ability to manage a fast-paced work environment with limited supervision.
Nice To Haves
- Previous automotive Service Advisor experience is heavily preferred.
Responsibilities
- Greet customers promptly and courteously and obtain relevant vehicle information.
- Promote services and build rapport with customers.
- Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
- Generate and provide complete, accurate repair estimates.
- Establish and communicate repair completion times with customers and technicians.
- Answer incoming service calls.
- Maintain and schedule service appointments.
- Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support customer satisfaction scores.
- Follow manufacturer warranty guidelines and procedures.
- Conduct business honestly and maintain Customer Satisfaction Index scores at or above Asbury’s specified district, regional, and national goals.
- Comply with applicable laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.
Benefits
- Weekly pay; stated annual pay range of $70,000–$100,000.
- Paid holidays and paid time off.
- Paid training.
- Stock awards for eligible select management and front-line team members.
- Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
- Up to 12 weeks of paid pregnancy leave (disability leave).
- Paid parental leave.
- Health savings and flexible spending accounts.
- Short-term and long-term disability plans.
- Whole life and term life insurance.
- 401(k) with company match.
- Pet insurance.
- Digital career path tool and continuous training through Asbury’s Internal Learning Management System.
- Professional growth and development opportunities.
- Technician student loan relief resources.
- Employee assistance program.
- Employee discounts on parts and service repairs.
- Scholarship awards.
- Paid volunteer hours through community service initiatives.
- Employee referral program with bonus opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
