Audio Visual Technician Jobs

About The Position

Requirements

• High school diploma required.
• External applicants must meet or validate and complete all training and certifications required for the position within 60 days of the start date.
• Internal applicants must meet and complete the training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position they are applying to.
• A valid driver’s license is required for team members who may operate Company vehicles.
• Additional DOT requirements may apply.
• Must be able to lift 50 lbs.
• Must be able to meet the physical demands of the role, including the listed sitting, standing, walking, stooping, crawling, kneeling, bending, reaching, climbing, grasping, lifting, carrying, vision, hearing, and pushing/pulling requirements.

Nice To Haves

• Associate’s degree preferred.
• One year of customer service or hospitality experience preferred.
• One year of audiovisual experience or equivalent experience in an educational environment preferred.

Responsibilities

• Set up, operate, and break down basic audiovisual equipment accurately and on time to support flawless event execution.
• Strive to exceed the expectations and needs of internal and external customers.
• Maintain positive client relationships through effective communication.
• Meet with guests onsite to confirm their needs are met and equipment is working properly.
• Monitor events and check in with customers throughout the day.
• Understand and foster the hotel-client relationship.
• Troubleshoot and resolve equipment and software issues within the scope of basic operational ability.
• Handle equipment challenges and changes in a timely and professional manner.
• Follow company processes and procedures and complete system entries and paperwork accurately.
• Use equipment sheets to determine equipment scheduled for setup and strike.
• Coordinate with other staff and outside vendors regarding equipment.
• Increase revenue using floor up-selling techniques.
• Work with clients to finalize invoices.
• Complete order entries in Navigator as needed.
• Adhere to Encore appearance guidelines.
• Meet the physical demands required to perform the essential job functions, with reasonable accommodations as applicable.