Audio Visual Technician Jobs

About The Position

Requirements

• High school diploma required.
• External applicants must meet and complete all training and certifications required for the position within 60 days of starting.
• Internal applicants must meet and complete training and certification requirements set by Encore’s Global Learning Training Program for their current and prospective positions.
• Valid driver’s license required for team members who may operate Company vehicles.
• Additional DOT requirements may apply.
• Must be able to lift 50 pounds.
• Must be able to meet the physical demands of the role, with reasonable accommodations available as applicable.

Nice To Haves

• Associate’s degree preferred.
• One year of customer service or hospitality experience preferred.
• One year of audio-visual experience or equivalent experience in an educational environment preferred.

Responsibilities

• Accurately and promptly set up, operate, and break down basic audiovisual equipment for events.
• Provide customer service that strives to exceed the expectations and needs of internal and external customers.
• Maintain positive client relationships through effective communication.
• Meet with guests onsite to ensure their needs are met and equipment is working properly.
• Monitor events and check in with customers throughout the day.
• Foster the hotel/client relationship.
• Troubleshoot and resolve equipment and software issues, handling challenges and changes professionally and promptly.
• Follow company processes and procedures, and accurately complete systems entries and paperwork.
• Use equipment sheets to determine equipment scheduled for setup and strike.
• Coordinate with other staff and outside vendors regarding equipment.
• Increase revenue through floor up-selling techniques.
• Work with clients to finalize invoices.
• Complete order entries in Navigator as needed.
• Adhere to Encore appearance guidelines for the relevant hotel or area.