Event Technician (Part Time Casual), Audio Visual- Rosewood Miramar Beach

Encore Global•Montecito, CA

7d•Onsite

About The Position

A Technician sets up, operates, and breaks down basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. Work is performed in hotel and convention center settings, potentially across multiple hotel locations, and involves high-end audiovisual equipment and electrical components. Team members may be exposed to outdoor temperatures, dirt, sand, dust, noise, and heights when using lifts and ladders. Work times include irregular hours and on-call status, including days, evenings, weekends, and holidays. Team members must follow Encore appearance guidelines applicable to the hotel or local area.

Requirements

High school diploma required.
External applicants must meet, validate, and complete all required training and certifications within 60 days of the start date.
Internal applicants must meet training and certification requirements set by Encore’s Global Learning Training Program for their current and prospective positions.
Must be able to lift 50 lbs.
A valid driver’s license is required for team members who may operate Company vehicles.
Additional DOT requirements may apply.
Must be able to meet the physical demands of the role, with reasonable accommodations as applicable.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audio-visual experience or equivalent experience in an educational environment preferred.

Responsibilities

Set up, operate, and break down basic audiovisual equipment accurately and on time to support successful events.
Exceed the expectations and needs of internal and external customers and maintain positive client relationships through effective communication.
Meet guests onsite, confirm their needs are met, and ensure equipment is operating properly.
Monitor events and check in with customers throughout the day.
Build and maintain the hotel/client relationship.
Troubleshoot equipment and software issues and handle equipment challenges or changes promptly and professionally.
Follow company procedures and accurately complete systems entry and paperwork.
Use equipment sheets to determine equipment required for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue through floor up-selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.
Adhere to applicable Encore appearance guidelines.