Event Services Technician - Audio Visual, Event Technology

Pinnacle Live • Oklahoma City, OK

7d

About The Position

The Event Services Technician supports floor operations in a hotel or hospitality environment, including the setup, strike, and operation of event technology solutions. The role focuses on delivering excellent customer service to guests and clients, ensuring event equipment and spaces are ready, secure, organized, and in good working condition. The technician communicates with clients throughout events, responds to requests, and works to enhance the event experience while continuing to develop technical skills in audio, video/data, staging, computer operation, and networking.

Requirements

• High school graduate or equivalent.
• Prior exposure to the audio-visual and/or hospitality industry.
• Computer proficiency, including hardware, software, and networking.
• Strong technical aptitude.
• Ability to plan ahead and prioritize.
• Strong organizational skills.
• Strong interpersonal skills.
• Strong verbal, listening, and written communication skills.
• Strong customer focus.
• Strong team-player orientation.

Responsibilities

• Complete event setups and strikes in accordance with Company standard operating procedures.
• Greet guests and clients before events and explain how to operate equipment.
• Maintain ongoing communication with clients to support successful events.
• Follow through on client requests and identify opportunities to enhance events.
• Maintain accurate client event information in Company business systems.
• Review daily invoices with clients and obtain their signatures.
• Follow Company security and safety measures and monitor property inventory and equipment locations.
• Keep inventory secure from theft or damage and ensure it is in good working and rental condition.
• Immediately report lost, stolen, or damaged equipment to management.
• Keep Company-occupied areas clean, organized, and up to Company standards.
• Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
• Comply with Company policies and procedures.
• Perform other duties as assigned.

Benefits

• Generous time off, including PTO, holidays, and sick/personal days.
• 401(k) with a contribution match.
• Health, vision, dental, and other insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED