Event Services Technician - Audio Visual, Event Technology

Pinnacle Live•Nashville, TN

13d•Onsite

About The Position

The Event Services Technician assists with floor operations in a hotel or hospitality environment, including setup, strike, and operation of technology solutions. The role focuses on delivering excellent customer service to guests and clients at the Sheraton Music City Nashville Airport. Business hours vary based on business levels; extended hours and weekends are required. Less than 5% travel outside the assigned region is anticipated. The position has no supervisory responsibilities.

Requirements

High school graduate or equivalent.
Prior exposure to the audiovisual and/or hospitality industry.
Computer proficiency, including hardware, software, and networking.
Strong technical aptitude and working knowledge of computer hardware and software.
Planning and prioritization ability.
Strong interpersonal skills.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong team-player orientation.
Commitment to best-in-class customer service for internal and external stakeholders.
Professional appearance.
Ability to work variable business hours, including extended hours and weekends.
Ability to sit at a desk; stand or walk for extended periods, including on stairs; bend and stoop; use hands to hold, handle, or feel; reach with hands and arms; and talk, hear, and communicate.
Ability to occasionally lift up to 50 pounds.

Responsibilities

Complete event setups and strikes according to company standard operating procedures.
Greet guests and clients before events and explain how to operate equipment.
Communicate with clients throughout events, follow through on requests, and identify opportunities to enhance events.
Maintain accurate client event information in company business systems.
Review daily invoices with clients and obtain their signatures.
Follow company security and safety measures; monitor equipment inventory and keep it secure from theft or damage.
Ensure inventory is in good working order and rental condition, and promptly report lost, stolen, or damaged equipment to management.
Keep company-occupied areas clean, organized, and up to company standards.
Continuously improve technical skills in audio, video/data, staging, computer operation, and networking.
Comply with company policies and procedures.
Perform other duties as assigned.