Event Services Technician - Event Technology, Audio Visual
About The Position
The Event Services Technician assists with floor operations in a hotel or hospitality environment, including event setup, strike, and operation of technology solutions. The role focuses on delivering excellent customer service to guests and clients at the Kimpton Sawyer Hotel in Sacramento, California. The technician communicates with clients, helps them use equipment, follows through on requests, and looks for opportunities to enhance events. The position also involves maintaining accurate event information, reviewing invoices with clients, safeguarding and maintaining equipment, keeping work areas clean and organized, and continually developing technical skills in audio, video/data, staging, computer operation, and networking.
Requirements
- High school graduate or equivalent.
- Prior exposure to the audio-visual and/or hospitality industry.
- Computer proficiency, including hardware, software, and networking.
- Strong technical aptitude.
- Ability to plan ahead and prioritize.
- Excellent organizational skills.
- Strong interpersonal skills.
- Strong verbal, listening, and written communication skills.
- Strong customer focus.
- Strong team-player orientation.
- Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Responsibilities
- Complete event setups and strikes according to Company standard operating procedures.
- Greet guests and clients before events and provide clear instructions for operating equipment.
- Maintain ongoing communication with clients to support successful events.
- Follow through on client requests and identify opportunities to enhance events.
- Maintain accurate client event information in Company business systems.
- Review daily invoices with clients and obtain their signatures.
- Follow Company security and safety measures and maintain awareness of property inventory and equipment locations.
- Keep inventory secure from theft or damage and ensure equipment is in good working and rental condition.
- Immediately report lost, stolen, or damaged equipment to management.
- Keep Company-occupied areas clean, organized, and up to Company standards.
- Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
- Comply with Company policies and procedures.
- Perform other duties as assigned.
Benefits
- Generous time off, including PTO, holidays, and sick/personal days.
- 401(k) with a contribution match.
- Insurance, including health, vision, dental, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
