Event Services Technician - Audio Visual, Event Technology
About The Position
Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. The Event Services Technician assists with event floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment, with a focus on delivering excellent customer service to guests and clients. The role involves preparing event spaces and equipment, supporting clients throughout events, maintaining and securing inventory, keeping company areas organized, and continually developing technical skills in audio, video/data, staging, computer operation, and networking. Pinnacle Live is an equal opportunity employer committed to fostering a diverse, equitable, inclusive, and welcoming workplace.
Requirements
- High school graduate or equivalent.
- Prior exposure to the audio-visual and/or hospitality industry.
- Computer proficiency, including hardware, software, and networking.
- Strong technical aptitude.
- Ability to plan ahead and prioritize.
- Strong organizational skills.
- Strong interpersonal skills.
- Strong verbal, listening, and written communication skills.
- Strong customer focus.
- Strong team-player orientation.
- Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
- Ability to meet the physical demands of the role, including standing or walking for long periods, using stairs, bending and stooping, handling objects, reaching, communicating, and occasionally lifting up to 50 pounds.
Responsibilities
- Complete event setups and strikes according to company standard operating procedures.
- Greet guests and clients before events and provide clear instructions for operating equipment.
- Communicate with clients throughout events to help ensure their success and follow through on requests.
- Identify opportunities to enhance clients’ events.
- Maintain accurate client event information in company business systems.
- Review daily invoices with clients and obtain their signatures.
- Follow company security and safety measures, remain aware of property inventory and equipment locations, and protect inventory from theft or damage.
- Ensure inventory is in good working order and rental condition.
- Immediately report lost, stolen, or damaged equipment to management.
- Keep company-occupied areas clean, organized, and up to company standards.
- Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
- Comply with company policies and procedures.
- Perform other duties as assigned.
Benefits
- Generous time off, including PTO, holidays, and sick/personal days.
- 401(k) with a contribution match.
- Insurance coverage, including health, vision, dental, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
