Event Services Technician - Audio Visual, Event Technology

Pinnacle Live • Frisco, TX

9h

About The Position

Pinnacle Live is a premium in-house AV and event production company serving premier hotels and resorts across North America. The Event Services Technician assists with floor operations in a hotel or hospitality environment, including event setup, strike, and operation of technology solutions. The role focuses on providing exceptional customer service to guests and clients while ensuring events run successfully and equipment and company spaces are properly maintained.

The technician works directly with clients before and during events, responds to requests, maintains accurate event information, and reviews invoices with clients. The role also involves securing and caring for inventory, following company safety and security measures, and continually developing technical skills across audio, video/data, staging, computer operation, and networking. Pinnacle Live is an equal opportunity employer committed to diversity, equity, inclusion, belonging, and mutual respect.

Requirements

• High school graduate or equivalent.
• Prior exposure to the audio-visual and/or hospitality industry.
• Computer proficiency, including hardware, software, and networking.
• Strong technical aptitude.
• Ability to plan ahead and prioritize.
• Strong organizational skills.
• Strong interpersonal skills.
• Strong verbal, listening, and written communication skills.
• Strong customer focus.
• Strong team-player orientation.

Responsibilities

• Complete event setups and strikes according to company standard operating procedures.
• Greet guests and clients before events and explain how to operate equipment.
• Maintain communication with clients to help ensure successful events and follow through on client requests.
• Identify opportunities to enhance clients’ events.
• Maintain accurate client event information in company business systems.
• Review daily invoices with clients and obtain their signatures.
• Follow company security and safety measures and remain aware of property inventory and equipment locations.
• Keep inventory secure from theft or damage and ensure equipment is in good working order and rental condition.
• Immediately report lost, stolen, or damaged equipment to management.
• Keep company-occupied areas clean, organized, and in accordance with company standards.
• Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
• Comply with company policies and procedures.
• Perform other duties as assigned.

Benefits

• Paid time off, holidays, and sick/personal days.
• 401(k) with a contribution match.
• Health, vision, dental, and other insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED