Event Services Technician - Audio Visual, Event Technology
About The Position
Pinnacle Live is hiring an Event Services Technician at the Omni Charlottesville Hotel. This role supports floor operations in a hotel or hospitality environment by setting up, striking, and operating technology solutions for events, with a focus on exceptional customer service. The technician works with clients before and during events, ensures equipment and inventory are secure and in good condition, maintains accurate event information, and helps keep company work areas clean and organized. The position also involves continually developing technical skills in audio, video/data, staging, computer operation, and networking. Business hours vary with business levels; extended hours and weekends are required. Travel outside the assigned region is anticipated to be less than 5%.
Requirements
- High school graduate or equivalent.
- Prior exposure to the audiovisual and/or hospitality industry.
- Computer proficiency, including hardware, software, and networking.
- Strong technical aptitude and working knowledge of computer hardware and software.
- Planning and prioritization ability.
- Strong interpersonal skills.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Strong team-player orientation.
- Commitment to best-in-class customer service for internal and external stakeholders.
- Professional appearance.
- Ability to work extended hours and weekends as required.
- Ability to meet the physical demands of the position, including standing or walking for long periods, using stairs, bending and stooping, communicating, and occasionally lifting up to 50 pounds.
Responsibilities
- Complete event setups and strikes according to Company SOPs.
- Greet guests and clients before events and provide clear instructions on operating equipment.
- Maintain communication with clients, follow through on requests, and seek opportunities to enhance events.
- Maintain accurate client event information in Company business systems.
- Review daily invoices with clients and obtain their signatures.
- Comply with security and safety measures and monitor the location and security of property inventory.
- Ensure equipment is in good working order and rental condition; promptly report lost, stolen, or damaged equipment to management.
- Keep Company-occupied areas clean, organized, and up to Company standards.
- Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
- Comply with Company policies and procedures.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
