Event Technician, Audio Visual (Part Time) | Andaz Miami Beach

Encore Global•Miami Beach, FL

13d•Onsite

About The Position

A Technician sets up and operates basic or small-scale audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. The technician supports events from setup through operation and breakdown, provides on-site customer support, troubleshoots equipment and software issues, follows company procedures, completes systems entries and paperwork, coordinates with staff and vendors, and supports revenue through floor upselling and invoice finalization.

Requirements

High school diploma required.
External applicants must meet, validate, and complete all required training and certifications for the position within 60 days of the start date.
Internal applicants must meet or complete training and certification requirements determined by Encore’s Global Learning Training Program for their current and target positions.
A valid driver’s license is required for team members who may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 pounds.
Able to meet the physical demands described for the role, with reasonable accommodations as applicable.
Must adhere to appearance guidelines defined by Encore based on the individual hotel or local hotel representation.
Must be available for irregular hours and on-call status, including days, evenings, weekends, and holidays.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audiovisual experience or equivalent experience in an educational environment preferred.

Responsibilities

Accurately and promptly set up, operate, and break down basic audiovisual equipment to ensure events are executed smoothly.
Exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests on site, confirm their needs are met, and ensure equipment setup is working properly.
Monitor events and check in with customers throughout the day.
Foster the hotel-client relationship.
Troubleshoot equipment and software issues and address equipment challenges or changes promptly and professionally.
Follow company processes and procedures and complete systems entries and paperwork accurately.
Use equipment sheets to identify equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue by using floor upselling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.