Event Operations Supervisor, Audio Visual - The Miami Beach Convention Center

Encore Global•Miami Beach, FL

1d•Onsite

About The Position

The Event Operations Supervisor leads floor operations at the Miami Beach Convention Center, focusing on customer service, staff leadership and development, operational efficiency, and customer satisfaction. The role directly leads the technical team and may support onsite administrative duties. It reports to the DET, DOO, or Operations Manager. The supervisor coordinates daily event-floor activities, including equipment setup, refresh, and removal; directs technician workflow; maintains event flowsheets; coordinates event communications; and attends venue meetings as needed. The role also supports client service by communicating with clients, meeting guests onsite, checking that equipment is operating properly, and monitoring events. The supervisor helps train and mentor technicians, reinforces venue and Encore operating standards, and fosters a positive work environment. Responsibilities also include setting up, operating, troubleshooting, and breaking down intermediate audiovisual equipment; maintaining equipment; ensuring its security and proper storage and transport; and assisting with inventory. Work takes place in hotel, convention center, event venue, and warehouse environments, may involve multiple hotel locations, and includes irregular hours and on-call status on days, evenings, weekends, and holidays.

Requirements

3 years of audio-visual experience is required.
Knowledge of technical theory.
Advanced problem-solving skills.
Experience leading workflow and team members.
External applicants must meet, validate, and complete all training and certification requirements for the position within 60 days of their start date.
Internal applicants must meet training and certification requirements established by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members in positions that may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.
Must be able to meet the physical demands of the role, with reasonable accommodations where applicable.
Must adhere to Encore appearance guidelines for the applicable hotel, venue, or warehouse environment.

Nice To Haves

Bachelor’s degree preferred.
3–5 years of customer service or hospitality experience preferred.

Responsibilities

Organize daily floor activities to ensure timely equipment setup, refresh, and removal.
Manage floor operations, direct technician workflow, and suggest operational efficiencies to venue management and Workforce.
Ensure flowsheets are updated and properly completed.
Coordinate communications with the team for event management.
Attend venue meetings as needed, including banquet event order meetings and pre- and post-conferences.
Provide excellent service to internal and external customers while following Encore’s Service Standards and Operational Excellence procedures.
Maintain positive client relationships through effective communication.
Meet with guests onsite to confirm their needs are met and equipment setup is working properly.
Monitor events and check in with customers throughout the day.
Assist with training technicians on floor activities and venue and Encore operating standards.
Mentor new hires by providing guidance on the technician career journey.
Model and reinforce a positive working environment centered on company values.
Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
Troubleshoot technical issues and resolve problems promptly.
Follow company security and safety measures and protect equipment from theft or damage.
Perform preventative maintenance to keep equipment presentable and in good working condition.
Lead proper equipment security, storage, transportation, and maintenance.
Participate in physical inventory counts as requested.