Event Services Supervisor - Audio Visual, Event Technology

Pinnacle Live•Aventura, FL

1d•Onsite

About The Position

The Event Services Supervisor oversees floor operations in a hotel environment, including the setup, removal, and operation of technology equipment. The role focuses on delivering excellent customer service and a positive experience for guests and clients. It also includes coordinating event operations and labor, communicating expectations across shifts, maintaining equipment and inventory, and supporting the technical crew through coaching and direction. The position requires two to three years of prior experience in the audiovisual and/or hospitality industry, including two years of advanced audio and visual experience in a theatrical or live-event environment. The work schedule is generally Monday through Friday, 8:00 a.m. to 5:00 p.m., with extended business hours and weekends required as needed. Work conditions vary by venue and may include outdoor temperatures, dirt, sand, dust, and varying noise levels.

Requirements

Two to three years of prior experience in the audiovisual and/or hospitality industry.
Two years of advanced audio and visual experience in a theatrical or live-event environment.
Computer proficiency.
Strong technical aptitude.
Ability to plan ahead and prioritize.
Strong organizational skills.
Strong interpersonal skills.
Strong verbal, listening, and written communication skills.
Strong customer focus and team-player orientation.
Ability to adapt to changing technology and work environments and manage competing demands.
Dependability, integrity, and ability to take responsibility for work and commitments.
Ability to work long hours when necessary to reach goals.
Ability to work extended business hours and weekends as required.
Ability to sit at a desk; stand or walk for long periods, including on stairs; bend and stoop; use hands to hold, handle, or feel; reach with hands and arms; talk, hear, and communicate; and occasionally lift up to 50 pounds.

Responsibilities

Supervise non-union, union, and contract labor to ensure setups and strikes meet Pinnacle Live standards.
Ensure AM and PM shifts receive clear communication of daily expectations and complete log information.
Greet guests and clients before events and explain how to operate equipment.
Maintain ongoing communication with clients, follow through on requests, and identify opportunities to enhance events.
Ensure inventory is in good working order and rental condition.
Comply with and enforce company security and safety measures.
Manage venue inventory and equipment locations to protect equipment from theft or damage.
Immediately report lost, stolen, or damaged equipment to a supervisor.
Continually update and improve technical skills.
Maintain accurate client event information in the company billing and event-order system.
Review invoices with clients and obtain signatures for invoices and add-ons.
Keep company-occupied areas clean, organized, and up to company standards.
Provide indirect oversight of the technical crew, including coaching, mentoring, and directing work.
Perform other duties as assigned.