Event Services Supervisor - Audio Visual, Event Technology

Pinnacle Live•Irving, TX

22h

About The Position

The Event Services Supervisor oversees floor operations in a hotel environment, including the setup, removal, and operation of technology equipment. The role focuses on delivering high-quality customer service and a positive experience for guests and clients. The supervisor coordinates labor and shift communications, supports clients before and during events, maintains and secures equipment inventory, and ensures event and billing information is accurate. The role also enforces company security and safety measures and maintains clean, organized work areas.

Requirements

Two to three years of prior experience in the audio-visual and/or hospitality industry.
Two years of advanced audio and visual experience in a theatrical or live event environment.
Computer proficiency.
Strong technical aptitude.
Ability to plan ahead and prioritize.
Strong organizational skills.
Strong interpersonal skills.
Strong verbal, listening, and written communication skills.
Strong customer focus.
Strong team-player orientation.

Responsibilities

Supervise non-union, union, and contract labor to ensure setups and strikes meet Pinnacle Live standards.
Communicate daily expectations to AM and PM shifts and ensure log information is detailed and complete.
Greet guests or clients before events and explain how to operate equipment.
Maintain ongoing communication with clients to support successful events.
Follow through on client requests and identify opportunities to enhance events.
Ensure inventory is in good working order and suitable for rental.
Comply with and enforce company security and safety measures.
Manage venue inventory and equipment locations to protect equipment from theft or damage.
Immediately report lost, stolen, or damaged equipment to a supervisor.
Continually update and improve technical skills.
Maintain accurate client event information in the company billing and event order system.
Review invoices with clients, obtain client signatures, and document add-ons.
Keep company-occupied areas clean, organized, and up to company standards.
Perform other duties as assigned.