Event Services Technician - Audio Visual, Event Technology

Pinnacle Live•Hot Springs, VA

21h•Onsite

About The Position

The Event Services Technician works for Pinnacle Live at The Omni Homestead Hotel, assisting with event floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment. The role focuses on delivering excellent customer service to guests and clients, maintaining equipment and inventory, and ensuring events run successfully. The technician is expected to continue developing technical skills in audio, video/data, staging, computer operation, and networking. Business hours vary according to business levels, and extended hours and weekends are required. The role anticipates less than 5% travel outside the assigned region. The work environment varies by venue and may include moderate exposure to outdoor temperatures, dirt, sand, or dust, as well as noise ranging from moderately quiet to noisy. The employee may need to work long hours as needed. The hourly pay range is $19.87–$21.24.

Requirements

High school graduate or equivalent.
Prior exposure to the audiovisual and/or hospitality industry.
Computer proficiency, including hardware, software, and networking.
Strong technical aptitude and working knowledge of computer hardware and software.
Ability to plan and prioritize.
Strong interpersonal skills.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong team-player orientation.
Commitment to best-in-class customer service for internal and external stakeholders.
Professional appearance.
Ability to adapt to changing technology and work environments and remain flexible with responsibilities.
Ability to work variable business hours, including extended hours and weekends, and long hours as needed.
Ability to sit at a desk; stand or walk for long periods, including up and down stairs; bend and stoop; use hands to hold, handle, or feel; reach with hands and arms; talk, hear, and communicate; and occasionally lift up to 50 pounds.

Responsibilities

Complete event setups and strikes according to Company SOPs.
Greet guests and clients before events and explain how to operate equipment.
Communicate with clients throughout events to help ensure their success.
Follow through on client requests and identify opportunities to enhance events.
Maintain accurate client event information in Company business systems.
Review daily invoices with clients and obtain their signatures.
Comply with Company security and safety measures and keep track of property inventory and equipment locations.
Keep inventory secure from theft or damage and ensure equipment is in good working order and rental condition.
Immediately report lost, stolen, or damaged equipment to management.
Keep Company-occupied areas clean, organized, and up to Company standards.
Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
Comply with Company policies and procedures.
Perform other duties as assigned.