Event Services Technician - Event Technology, Audio Visual
About The Position
The Event Services Technician assists with event-floor operations in a hotel or hospitality environment, including setup, strike, and operation of technology solutions. The role focuses on delivering excellent customer service to guests and clients, supporting successful events, maintaining equipment and inventory, and continually improving technical skills in audio, video/data, staging, computer operation, and networking. Pinnacle Live is a premium in-house AV and event production company operating at premier hotels and resorts across North America. The company emphasizes excellence, innovation, and the contributions of its people, and is committed to an inclusive workplace.
Requirements
- High school graduate or equivalent.
- Prior exposure to the audio-visual and/or hospitality industry.
- Computer proficiency, including hardware, software, and networking.
- Strong technical aptitude.
- Ability to plan ahead and prioritize.
- Strong organizational skills.
- Strong interpersonal skills.
- Strong verbal, listening, and written communication skills.
- Strong customer focus.
- Strong team-player orientation.
- Ability to meet the physical demands of the role, including standing or walking for long periods, bending and stooping, using hands, reaching, communicating, and occasionally lifting up to 50 pounds.
Responsibilities
- Complete event setups and strikes according to company standard operating procedures.
- Greet guests and clients before events and explain how to operate equipment.
- Communicate with clients throughout events, follow through on their requests, and identify opportunities to enhance their events.
- Maintain accurate client event information in company business systems.
- Review daily invoices with clients and obtain their signatures.
- Follow company security and safety measures; monitor equipment inventory and protect it from theft or damage.
- Keep inventory in good working order and in rental condition.
- Immediately report lost, stolen, or damaged equipment to management.
- Keep company-occupied areas clean, organized, and up to company standards.
- Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
- Comply with company policies and procedures.
- Perform other duties as assigned.
Benefits
- Generous time off, including PTO, holidays, and sick/personal days.
- 401(k) with a contribution match.
- Health, vision, dental, and other insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
