Event Services Technician - Audio Visual, Event Technology
About The Position
The Event Services Technician assists with floor operations at Pinnacle Live at The Omni Homestead Hotel, including setup, strike, and operation of technology solutions in a hotel or hospitality environment. The role focuses on delivering excellent customer service to guests and clients, supporting successful events, maintaining equipment and inventory, and improving technical skills across audio, video/data, staging, computer operation, and networking. Business hours vary with business levels; extended hours and weekends are required. Less than 5% travel outside the assigned region is anticipated.
Requirements
- High school graduate or equivalent.
- Prior exposure to the audiovisual and/or hospitality industry.
- Computer proficiency, including hardware, software, and networking.
- Strong technical aptitude and working knowledge of computer hardware and software.
- Ability to plan and prioritize.
- Strong interpersonal skills.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Strong team-player orientation.
- Commitment to best-in-class customer service for internal and external stakeholders.
- Professional appearance.
- Ability to work variable business hours, including extended hours and weekends.
- Ability to meet the physical demands of the position, including standing or walking for long periods, bending and stooping, and occasionally lifting up to 50 pounds.
Responsibilities
- Complete event setups and strikes according to Company SOPs.
- Greet guests and clients before events and explain how to operate equipment.
- Communicate with clients throughout events, follow through on requests, and identify opportunities to enhance their events.
- Maintain accurate client event information in Company business systems.
- Review daily invoices with clients and obtain their signatures.
- Follow Company security and safety measures and maintain awareness of equipment inventory and its location.
- Keep inventory secure and ensure equipment is in good working order and rental condition.
- Immediately report lost, stolen, or damaged equipment to management.
- Keep Company-occupied areas clean, organized, and up to Company standards.
- Continually develop technical skills in audio, video/data, staging, computer operation, and networking.
- Comply with Company policies and procedures.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
