Event Services Supervisor - Audio Visual, Event Technology

Pinnacle Live•Aventura, FL

About The Position

The Event Services Supervisor oversees floor operations in a hotel environment, including the setup, removal, and operation of technology equipment. The role focuses on delivering strong customer service and a positive guest and client experience. The supervisor coordinates event operations and labor, communicates expectations across shifts, supports clients throughout events, maintains equipment and inventory, and ensures company standards for safety, security, cleanliness, and billing are followed. The role also provides indirect oversight, coaching, mentoring, and work direction to technical crew members.

Requirements

Two to three years of prior experience in the audiovisual and/or hospitality industry.
Two years of advanced audio and visual experience in a theatrical or live event environment.
Computer proficiency.
Strong technical aptitude.
Ability to plan ahead and prioritize.
Excellent organizational skills.
Strong interpersonal skills.
Strong verbal, listening, and written communication skills.
Strong customer focus.
Strong team-player orientation.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to sit at a desk; stand or walk for long periods, including on stairs; bend and stoop; use hands to hold, handle, or feel; reach with hands and arms; and talk, hear, and communicate.
Ability to lift up to 50 pounds occasionally.
Ability to work long hours as needed; extended business hours and weekends are required.
Ability to work in varying venue environments, potentially with moderate exposure to outdoor temperatures, dirt, sand, dust, and varying noise levels.

Responsibilities

Supervise non-union, union, and contract labor to ensure setups and strikes meet Pinnacle Live standards.
Communicate daily expectations to AM and PM shifts and ensure log information is complete and detailed.
Greet guests and clients before events and explain how to operate equipment.
Maintain ongoing communication with clients to help ensure successful events.
Follow through on client requests and identify opportunities to enhance events.
Ensure equipment inventory is in good working order and suitable for rental.
Comply with and enforce company security and safety measures.
Manage venue inventory and equipment locations to protect equipment from theft or damage.
Immediately report lost, stolen, or damaged equipment to a supervisor.
Continue developing and improving technical skills.
Maintain accurate client event information in the company billing and event order system.
Review invoices with clients, obtain signatures, and record add-ons.
Keep company-occupied areas clean, organized, and up to company standards.
Perform other duties as assigned.
Provide indirect oversight of technical crew daily activities, including coaching, mentoring, and directing work.