Event Services Technician - Audio Visual, Event Technology

Pinnacle Live•Dallas, TX

3d•Onsite

About The Position

The Event Services Technician assists with floor operations in a hotel or hospitality environment, including event setup, strike, and operation of technology solutions. The role focuses on delivering exceptional customer service to guests and clients. The technician communicates with clients before and during events, supports client requests, maintains accurate event information and invoices, and helps ensure equipment and work areas meet company standards.

Requirements

High school graduate or equivalent.
Prior exposure to the audio-visual and/or hospitality industry.
Computer proficiency, including hardware, software, and networking.
Strong technical aptitude.
Ability to plan ahead and prioritize.
Strong organizational skills.
Strong interpersonal skills.
Strong verbal, listening, and written communication skills.
Strong customer focus.
Strong team-player orientation.

Responsibilities

Complete event setups and strikes according to Company SOPs.
Greet guests and clients before events and explain how to operate equipment.
Communicate with clients throughout events to support successful outcomes and follow through on requests.
Look for opportunities to enhance clients’ events.
Maintain accurate client event information in the Company’s business systems.
Review daily invoices with clients and obtain their signatures.
Follow Company security and safety measures and maintain awareness of property inventory and equipment locations.
Keep inventory secure from theft or damage and ensure equipment is in good working and rental condition.
Immediately report lost, stolen, or damaged equipment to management.
Keep Company-occupied areas clean, organized, and up to Company standards.
Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
Comply with Company policies and procedures.
Perform other duties as assigned.