Event Services Technician - Audio Visual, Event Technology

Pinnacle Live • Austin, TX

1d

About The Position

The Event Services Technician assists with floor operations in a hotel or hospitality environment, including the setup, strike, and operation of event technology solutions. The role focuses on delivering excellent customer service to guests and clients, supporting successful events, and maintaining equipment and work areas to company standards. The technician is expected to follow company procedures, communicate with clients, respond to requests, and continue developing technical skills in audio, video/data, staging, computer operation, and networking.

Requirements

• High school graduate or equivalent.
• Prior exposure to the audio-visual and/or hospitality industry.
• Computer proficiency, including hardware, software, and networking.
• Strong technical aptitude.
• Ability to plan ahead and prioritize.
• Excellent organizational skills.
• Strong interpersonal skills.
• Strong verbal, listening, and written communication skills.
• Strong customer focus.
• Strong team-player orientation.

Responsibilities

• Complete event setups and strikes according to company standard operating procedures.
• Greet guests and clients before events and explain how to operate equipment.
• Communicate with clients throughout events to help ensure their success.
• Follow through on client requests and identify opportunities to enhance events.
• Maintain accurate client event information in company business systems.
• Review daily invoices with clients and obtain their signatures.
• Follow company security and safety measures and monitor property inventory and equipment locations.
• Keep inventory secure from theft or damage and ensure equipment is in good working and rental condition.
• Immediately report lost, stolen, or damaged equipment to management.
• Keep company-occupied areas clean, organized, and up to company standards.
• Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
• Comply with company policies and procedures.
• Perform other duties as assigned.

Benefits

• Paid time off, holidays, and sick/personal days.
• 401(k) with company contribution match.
• Health, vision, dental, and other insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED