Event Services Technician - Audio Visual, Event Technology

Pinnacle Live • Austin, TX

3d

About The Position

The Event Services Technician supports floor operations in a hotel or hospitality environment, including setting up, striking, and operating technology solutions. The role focuses on providing exceptional customer service to guests and clients while ensuring events run successfully. The technician maintains event information and equipment, follows company safety and security procedures, and continually develops technical skills in audio, video/data, staging, computer operation, and networking.

Requirements

• High school graduate or equivalent.
• Prior exposure to the audio-visual and/or hospitality industry.
• Computer proficiency, including hardware, software, and networking.
• Strong technical aptitude.
• Ability to plan ahead and prioritize.
• Strong organizational skills.
• Strong interpersonal skills.
• Strong verbal, listening, and written communication skills.
• Strong customer focus.
• Strong team-player orientation.
• Ability to perform the essential duties, with reasonable accommodations where applicable.
• Ability to meet the physical demands of the role, with reasonable accommodations where applicable.

Responsibilities

• Complete event setups and strikes according to company standard operating procedures.
• Greet guests and clients before events and explain how to operate equipment.
• Communicate with clients throughout events, follow through on requests, and identify opportunities to enhance their events.
• Maintain accurate client event information in company business systems.
• Review daily invoices with clients and obtain their signatures.
• Follow company security and safety measures, monitor property inventory, and protect equipment from theft or damage.
• Keep inventory in good working order and rental condition; promptly report lost, stolen, or damaged equipment to management.
• Keep company-occupied areas clean, organized, and up to company standards.
• Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
• Comply with company policies and procedures.
• Perform other duties as assigned.

Benefits

• Generous paid time off, including PTO, holidays, and sick/personal days.
• 401(k) with contribution match.
• Health, vision, dental, and other insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED