Event Services Supervisor - Audio Visual, Event Technology

Pinnacle Live • Irving, TX

8d

About The Position

The Event Services Supervisor oversees floor operations in a hotel environment, including the setup, removal, and operation of technology equipment. The role focuses on delivering excellent customer service and a positive experience for guests and clients. The supervisor coordinates labor, communicates expectations across shifts, supports clients throughout events, maintains equipment and venue inventory, and ensures event records and invoices are accurate. The position also helps maintain safe, secure, clean, and organized work areas while continually developing technical skills.

Requirements

• Two to three years of prior experience in the audio visual and/or hospitality industry.
• Two years of advanced audio and visual experience in a theatrical or live event environment.
• Strong technical aptitude.
• Ability to plan ahead and prioritize.
• Strong organizational skills.
• Strong interpersonal skills.
• Strong verbal, listening, and written communication skills.
• Strong customer focus.
• Strong team-player orientation.
• Ability to perform each essential duty satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

• Supervise non-union, union, and contract labor to ensure setups and strikes meet Pinnacle Live standards.
• Communicate daily expectations clearly between AM and PM shifts and ensure logs are detailed and complete.
• Greet guests and clients before events and explain how to operate equipment.
• Maintain ongoing communication with clients to support successful events.
• Follow through on client requests and identify opportunities to enhance events.
• Ensure inventory is in good working order and suitable for rental.
• Comply with and enforce company security and safety measures.
• Manage venue inventory and equipment locations to protect equipment from theft or damage.
• Immediately report lost, stolen, or damaged equipment to a supervisor.
• Continually update and improve technical skills.
• Maintain accurate client event information in the company billing/event order system.
• Review invoices with clients and obtain signatures for invoices and add-ons.
• Keep company-occupied areas clean, organized, and up to company standards.
• Perform other duties as assigned.

Benefits

• Generous time off, including PTO, holidays, and sick/personal days.
• 401(k) with a contribution match.
• Insurance coverage, including health, vision, dental, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed