Event Services Supervisor - Audio Visual, Event Technology
About The Position
The Event Services Supervisor oversees floor operations in a hotel environment, including the setup, removal, and operation of technology equipment. The role focuses on delivering exceptional customer service and a positive experience for guests and clients. It includes coordinating shifts and labor, communicating with clients, maintaining equipment and inventory, documenting event details and billing, and ensuring company standards for safety and cleanliness. The supervisor also provides indirect oversight, coaching, mentoring, and work direction to technical crew members.
Requirements
- Two to three years of prior experience in the audio-visual and/or hospitality industry.
- Two years of advanced audio and visual experience in a theatrical or live-event environment.
- Computer proficiency.
- Strong technical aptitude.
- Ability to plan ahead and prioritize.
- Excellent organizational skills.
- Strong interpersonal skills.
- Strong verbal, listening, and written communication skills.
- Strong customer focus.
- Strong team-player orientation.
Responsibilities
- Supervise non-union, union, and contract labor to ensure setups and strikes meet Pinnacle Live standards.
- Ensure AM and PM shifts receive clear communication about daily expectations and that log information is complete and detailed.
- Greet guests or clients before events and explain how to operate equipment.
- Communicate with clients throughout events to help ensure their success.
- Follow through on client requests and identify opportunities to enhance events.
- Ensure inventory is in good working order and rental condition.
- Comply with and enforce company security and safety measures.
- Manage venue inventory and equipment locations to protect equipment from theft or damage.
- Immediately report lost, stolen, or damaged equipment to a supervisor.
- Continually update and improve technical skills.
- Maintain accurate client and event information in the company billing and event-order system.
- Review invoices with clients and obtain signatures for invoices and add-ons.
- Keep company-occupied areas clean, organized, and up to company standards.
- Provide indirect oversight, coaching, mentoring, and work direction to technical crew members.
- Perform other duties as assigned.
Benefits
- Generous time off, including PTO, holidays, and sick/personal days.
- 401(k) with a contribution match.
- Health, vision, dental, and other insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
