Event Technician Part Time-Audio Visual- Hyatt Regency Miami

Encore Global•Miami, FL

18h•Onsite

About The Position

A Technician sets up, operates, and breaks down basic or small-scale audiovisual systems in a hospitality environment, ensuring customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. Work is performed in a hotel or convention center and may involve multiple hotel locations. Hours are irregular and may include on-call status, days, evenings, weekends, and holidays. Team members must follow Encore appearance guidelines.

Requirements

High school diploma.
External applicants must complete all required training and certifications within 60 days of the start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members who may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 pounds.
Must be able to meet the physical demands described in the posting, with reasonable accommodations where applicable.

Nice To Haves

Associate’s degree.
One year of customer service or hospitality experience.
One year of audio-visual experience or equivalent experience in an educational environment.

Responsibilities

Set up, operate, and break down basic audiovisual equipment accurately and on time.
Strive to exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests on site to confirm their needs are met and equipment is working properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel/client relationship.
Troubleshoot basic equipment and software issues and handle challenges or changes promptly and professionally.
Follow company processes and procedures and complete systems entries and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Use floor up-selling techniques to increase revenue.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.