Seasonal Event Technician, Audio Visual - Hyatt Regency Grand Cypress

Encore Global•Orlando, FL

1d•Onsite

About The Position

A Seasonal Event Technician is responsible for setting up, operating, and breaking down basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The technician works with guests and clients to confirm their needs are met, monitor events, and address equipment or software issues. The role also involves following company procedures, maintaining accurate systems entries and paperwork, coordinating with staff and outside vendors, using floor up-selling techniques, and finalizing invoices. This is a seasonal, full-time Audio-Visual Technician position with an anticipated end date of May 2027. It includes full-time benefits, overtime, and hands-on training to support career growth and advancement. Based on business needs and individual performance, the employee may be eligible to reapply for future opportunities.

Requirements

High school diploma.
External applicants must meet, validate, and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet or complete training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position they are applying to.
A valid driver’s license is required for team members who may operate Company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.
Must be able to meet the stated physical demands to perform essential job functions, with reasonable accommodations available where applicable.

Nice To Haves

Associate’s degree.
One year of customer service or hospitality experience.
One year of audio-visual experience or equivalent experience in an educational environment.

Responsibilities

Set up, operate, and break down basic audiovisual equipment accurately and on time.
Strive to exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests on site to confirm their needs are met and equipment is working properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel-client relationship.
Troubleshoot and resolve equipment and software issues, handling challenges and changes in a timely, professional manner.
Follow company processes and procedures and complete systems entries and paperwork accurately.
Use equipment sheets to identify equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue through floor up-selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.