Event Technician (Part Time Casual), Audio Visual - Hyatt Regency Sonoma Wine Country

Encore Global•Santa Rosa, CA

7d•Onsite

About The Position

A Technician sets up and operates basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. Work is performed in a hotel or convention center and may involve working at multiple hotel locations. Hours are irregular and may include on-call status, days, evenings, weekends, and holidays. The position requires use of high-end audiovisual equipment and electrical components, with exposure to heights via lifts and ladders. Team members must follow appearance guidelines set by Encore for the hotel or area.

Requirements

High school diploma.
External applicants must meet and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet training and certification requirements established by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members who may operate company vehicles.
Additional Department of Transportation requirements may apply.
Must be able to lift 50 pounds.

Nice To Haves

Associate’s degree.
One year of customer service or hospitality experience.
One year of audio-visual experience or equivalent experience in an educational environment.

Responsibilities

Accurately and promptly set up, operate, and break down basic audiovisual equipment to help ensure events are executed flawlessly.
Exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests onsite to confirm their needs are met and equipment is functioning properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel-client relationship.
Troubleshoot and resolve equipment and software issues within the technical scope of the role.
Handle equipment challenges and changes in a timely and professional manner.
Follow company processes and procedures, and complete system entries and paperwork accurately.
Use equipment sheets to determine equipment required for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue through floor up-selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.