Event Technician (Part Time Casual), Audio Visual - Four Seasons Hotel Westlake Village

Encore Global•Westlake Village, CA

7d•Onsite

About The Position

The Event Technician sets up, operates, and breaks down basic or small-scale audiovisual systems in a hospitality environment, ensuring events are executed accurately and customers are satisfied. The role involves providing responsive guest service, monitoring events, troubleshooting equipment and software issues, following company processes, completing accurate system entries and paperwork, coordinating equipment with staff and vendors, and supporting revenue through floor up-selling. The technician may work at multiple hotel locations and must follow applicable appearance guidelines.

Requirements

High school diploma.
External applicants must meet and complete all required training and certifications within 60 days of the start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members who may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 pounds.
Must be able to meet the physical demands of the job, with reasonable accommodations where applicable.

Nice To Haves

Associate’s degree.
One year of customer service or hospitality experience.
One year of audiovisual experience or equivalent experience in an educational environment.

Responsibilities

Accurately and promptly set up, operate, and break down basic audiovisual equipment for events.
Exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests onsite to confirm their needs are met and equipment is functioning properly.
Monitor events and check in with customers throughout the day.
Foster the hotel-client relationship.
Troubleshoot equipment and software issues and handle challenges or changes in a timely, professional manner.
Follow company processes and procedures and complete systems entries and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Use floor up-selling techniques to increase revenue.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.
Adhere to Encore appearance guidelines.