Account Manager - Parking Operations - Four Seasons Westlake Village

Towne Park•Westlake Village, CA

9d•Onsite

About The Position

The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance across financial, guest/patient satisfaction, and client satisfaction objectives. The role manages business performance, staffing and associate development, service delivery, client relationships, operating systems and standards, safety and risk, and sales-related activities. The position requires extended hours, including evenings and weekends, and travel of up to 10% may be required.

Requirements

Associate’s degree preferred and at least two years of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of general business practices, including accounting, human resources, and customer service.
Ability to plan, prioritize, and manage several complex projects simultaneously under pressure and meet deadlines.
Demonstrated work ethic, drive, energy, and persistence in achieving goals.
Ability to remain stable, dependable, and professional in changing and difficult situations.
Computer proficiency and technical aptitude, including use of MS Office (Excel, Word, and Outlook), technology, and point-of-sale applications.
Effective written and verbal communication skills for addressing all levels of the organization.
Ability to represent the company in varied settings and demonstrate understanding and appreciation for diverse cultures.
Ability to read and interpret business policies, procedures, equipment manuals, training materials, and corporate communications.
Ability to compose professional internal and external business communications, including reports, memos, letters, and emails.
Must be able to drive a manual transmission.
Must maintain a valid driver’s license and clean driving record.
Must be at least 18 years old and pass a criminal background check, motor vehicle record check, and drug screen.
Ability to meet the stated physical demands, including frequent lifting or moving up to 50 pounds, occasional lifting or moving up to 75 pounds, frequent pushing and pulling up to 75 pounds, occasional pushing and pulling up to 100 pounds, and frequently pushing and pulling a wheelchair weighing 100 to 350 pounds over considerable distances.
Must be able to work extended hours, including evenings and weekends.

Nice To Haves

Associate’s degree.

Responsibilities

Monitor business metrics and performance measurements, improve account financial performance and profitability, and identify opportunities under the contractual agreement.
Manage scheduling, overtime, tip reporting, and timekeeping for directly supervised associates; ensure forecasts, payroll, and accounting reports are accurate and timely.
Use Towne Park business systems and ensure compliance with company policies, procedures, and standards.
Participate in recruitment and hiring; orient, train, coach, and develop associates; conduct performance appraisals and meetings; recognize performance and address improvement needs.
Ensure consistent guest/patient service across shifts, allocate labor appropriately, plan staffing for seasonal business changes, and align Towne Park service standards with client standards and metrics.
Build effective relationships with client staff, maintain regular communication and meetings, follow through on commitments, and keep visible at the site as appropriate.
Identify opportunities to grow the business by strengthening client loyalty and report relevant client ownership, management, brand, and business changes to leadership and sales teams.
Maintain a clean, neat work environment; complete assigned tasks promptly; cooperate with management and coworkers; treat clients and associates respectfully; and maintain confidentiality.
Follow safety and security procedures, report accidents and hazards, ensure associates receive safety and loss-prevention training, and report and help resolve claims and workplace injuries.
Apply progressive discipline for at-fault claims and safety violations and follow employment and payroll policies to limit risk.
Maintain relationships with current clients to obtain references and leads, and report construction, expansion, or other changes that could create growth opportunities.
Travel up to 10% as required.

Benefits

Medical insurance
Dental insurance
Vision insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Company-paid basic life and AD&D insurance
Short-term disability
Long-term disability
401(k) retirement savings plan
Paid time off accrued at 0.0385 hours per hour worked, up to 80 hours per calendar year
Six paid holidays per calendar year
Up to four accrued paid floating holidays per calendar year
Employees may be eligible for annual incentive bonuses, subject to job classification and policy guidelines