Hotel Parking Cashier Attendant - Four Seasons Houston
About The Position
The Cashier is responsible for accurately collecting and reconciling revenue while providing attentive, friendly, efficient hospitality services to guests. The role involves greeting and assisting guests, answering questions about the facility and local attractions, determining charges, processing payments, categorizing tickets, issuing receipts, preparing shift reports, and following cash-handling procedures. The cashier operates registers, gates, and credit card machines and completes tasks as directed by the Lead Cashier or Account Manager. The job follows established practices and procedures, with work frequently checked or verified. Most work is performed outdoors, potentially for the entire shift, in conditions that may include extreme heat and cold. Travel of up to 5% may be required. The listed shifts range from 7:00 a.m.–3:00 p.m. and 3:00 p.m.–11:00 p.m., with possible mid-shifts from 9:00 a.m.–5:00 p.m., 11:00 a.m.–7:00 p.m., or 1:00 p.m.–9:00 p.m.; schedules may change based on hotel business volume and candidate availability.
Requirements
- High school diploma or GED.
- One to three months of related experience and/or training, or an equivalent combination of education and experience.
- Basic math knowledge.
- Ability to read and write standard English, understand simple instructions and short correspondence, and write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
- Ability to add and subtract three-digit numbers; multiply and divide with tens and hundreds; and perform these operations using American currency.
- Ability to understand 24-hour and military time systems and rates based on elapsed time.
- Ability to talk and hear; sit or stand for extended periods; and potentially run, walk, handle or feel objects, tools, or controls, reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
- Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
- Ability to exert up to 50 pounds of force occasionally, up to 25 pounds frequently, and more than 10 pounds constantly to move objects.
- Availability for shifts that may vary according to hotel business volume and candidate availability.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and treat them with courtesy, respect, and dignity.
- Maintain accuracy and composure under pressure, welcome guests using appropriate salutations, and follow Towne Park phone etiquette.
- Assist guests with directions and inquiries, and provide information about facility outlets, meeting rooms, amenities, and local attractions.
- Determine guest charges; process cash, credit, or direct-billing payments; categorize tickets for audit purposes; reconcile revenue; and provide receipts.
- Complete accurate and timely shift reports, follow cash-bank operating procedures, operate registers, gates, and credit card machines, and obtain information about daily events and rates.
- Complete assigned tasks promptly as instructed by the Lead Cashier or Account Manager.
Benefits
- Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
- Employees are able to enroll in the company’s 401k retirement savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
