Account Manager - Parking Operations - Four Seasons Westlake Village

Towne Park•Westlake Village, CA

11d•Onsite

About The Position

The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for the account’s financial performance, guest or patient satisfaction, and client satisfaction objectives. The role manages business systems and account performance, leads hiring and associate development, ensures consistent service delivery, maintains client relationships, and oversees safety, risk management, and sales-support activities. The position requires working extended hours, including evenings and weekends, and may involve travel of up to 10%.

Requirements

Associate’s degree preferred and at least two years of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of general business practices, including accounting, human resources, and customer service.
Ability to plan, set priorities, and manage several complex projects simultaneously under pressure and meet deadlines.
Demonstrated work ethic, drive, energy, and persistence in achieving goals.
Ability to remain stable, dependable, and professional in changing and difficult situations.
Computer proficiency and technical aptitude, including use of MS Office (Excel, Word, and Outlook), technology applications, and point-of-sale applications.
Written and verbal communication skills to address all levels of the organization effectively.
Ability to represent the company in a variety of settings and demonstrate understanding and appreciation for diverse cultures.
Ability to read, analyze, and interpret business policies, procedures, equipment manuals, training materials, and corporate communications.
Ability to compose professional internal and external business communications, including reports, memos, letters, and emails.
Must be able to drive a manual-transmission vehicle.
Must have and maintain a valid driver’s license and clean driving record.
Must be at least 18 years old and able to pass a criminal background check, motor vehicle record check, and drug screen.
Able to meet the described physical demands, including lifting or moving up to 50 pounds frequently and 75 pounds occasionally; pushing and pulling up to 75 pounds frequently and 100 pounds occasionally; and pushing and pulling a wheelchair weighing 100 to 350 pounds frequently over considerable distances.
Able to work extended hours, including evenings and weekends.
Able to travel up to 10% as required.

Nice To Haves

Associate’s degree.

Responsibilities

Monitor business metrics and performance, improve account profitability, understand the contractual agreement, and identify opportunities to maximize the account.
Manage scheduling, overtime, tip reporting, and timekeeping for directly supervised associates; ensure forecasts, payroll, and accounting reports are timely and accurate.
Use Towne Park business systems and ensure compliance with company policies and procedures.
Participate in recruitment and hiring, support associate retention and onboarding, provide training and coaching, conduct performance appraisals, and develop future leaders.
Hold associate meetings and shift huddles, document performance, apply positive discipline, and delegate responsibilities effectively.
Ensure consistent guest or patient service across shifts, allocate labor, plan staffing for seasonal business changes, and align Towne Park service standards with client standards and metrics.
Build working relationships with client staff, maintain regular communication and meetings, follow through on commitments, remain visible at the site, and focus the team on client objectives.
Identify opportunities to grow Towne Park’s business by strengthening client loyalty and maintaining relationships that may generate references and leads.
Keep leadership and sales teams informed about changes in client ownership, management, brand, client personnel, or business conditions that could create growth opportunities.
Use and train others on systems for controlling assets and expenditures; maintain a clean work environment, complete assigned tasks promptly, and cooperate with management and coworkers.
Treat clients and associates with courtesy, respect, and dignity, and maintain confidentiality of associate and client information.
Follow safety and security procedures, report incidents and potential hazards, ensure associate safety and loss-prevention training, and use equipment safely.
Report claims accurately and promptly, cooperate with Risk Management, address safety concerns, and follow procedures for workplace injuries and workers’ compensation cases.
Follow employment and payroll policies and procedures to limit exposure to employment claims and litigation.

Benefits

Medical insurance
Dental insurance
Vision insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Company-paid basic life and AD&D insurance
Short-term disability
Long-term disability
401(k) retirement savings plan
Annual incentive bonuses may be available depending on job classification and policy guidelines.
Accrued paid time off, up to 80 hours per calendar year
Six paid holidays per calendar year
Accrued paid floating holidays, up to four per calendar year