Account Manager - Parking Operations
About The Position
The Account Manager is responsible for all aspects of parking location operations, including shuttle fleet management, self-parking, valet services, and oversight of the location team. The role develops and trains supervisors and line-level employees, manages client relationships, and oversees customer service, scheduling, payroll reporting, budgets, financial performance, and revenue-control audits. The Account Manager ensures compliance with company and client policies and maintains professional and ethical standards. The position is based on location in Houston, Texas, and may require responding to operational issues after normal business hours, as well as working weekends and holidays.
Requirements
- Management experience in the parking, customer service, and/or hospitality industries.
- Progressive management experience overseeing front-line teams.
- Impeccable conversational and written communication skills.
- Excellent computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP.
- Ability to work a flexible schedule, which may require weekends and holidays.
- Organized, honest, thoughtful, trustworthy, loyal, dependable, self-sufficient, resourceful, and decisive approach to work.
Nice To Haves
- Previous parking industry experience; a hospitality focus is also a strong asset.
- Established experience with scheduling and payroll.
- Bachelor’s degree with a concentration in business.
Responsibilities
- Develop and train supervisors and line-level employees.
- Review and approve work schedules to ensure adequate coverage while minimizing expenses.
- Develop and maintain strong client relations and attend client meetings.
- Assist supervisors in handling customer complaints and day-to-day operational issues.
- Manage and submit employee, operations, and payroll reports.
- Oversee the customer service program to ensure customer satisfaction.
- Develop budgets and monitor financials to meet business goals.
- Review and evaluate audits to ensure integrity of revenue control.
- Ensure compliance with company policies and procedures, as well as those of the client.
- Respond to operational issues when needed, at times after normal business hours.
- Maintain the highest professional and ethical standards for the organization and the client.
- Oversee shuttle fleet management, self-parking, valet services, and the location team.
Benefits
- Career growth opportunities and promotion from within.
- Free parking while working at assigned Propark locations.
- Incentive bonus potential up to 15% of salary.
- Time off allowances including holidays, vacation, wellness time, and an extra day off for the employee’s birthday.
- Supportive, engaging, empowering, and celebratory workplace culture.
- Internal learning opportunities through the Propark Think training program.
- Medical, dental, and vision coverage, plus eight supplemental insurances including pet insurance.
- Free and confidential employee assistance program available to employees and their families 24/7.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
