Parking Operations Account Manager - Destin

Premium Parking•Destin, FL

2d•$50,000 - $50,000•Onsite

About The Position

The Parking Operations Account Manager administers day-to-day activities related to parking garage and surface lot management and directly oversees one or more operations. The role is accountable for financial performance, government compliance, and customer and client satisfaction. It maintains relationships with existing clients to secure references and identify new business opportunities. The Account Manager is responsible for the accountability, training, and development of Premium Parking staff and is expected to encourage associates to continually improve their knowledge and skills. The position reports to the Market President. The role manages parking personnel and tenant parking, maintains parking software and billing systems, and directs projects involving the physical operation of garages and surface lots. It also supports financial reporting, location-level goals, marketing and operating strategies, special events, and market research and business development.

Requirements

Ability to lead and motivate team members.
Strong customer service skills and abilities.
Ability to multitask and work independently.
Professional and effective verbal and written communication with all levels of the organization.
Ability to exchange ideas and information with others to formulate policies and programs or reach decisions, conclusions, and solutions.
Ability to apply rational systems principles to practical problems and varied situations with limited standardization.
Ability to interpret written, oral, diagrammatic, or schedule-form instructions.
Proficiency using Microsoft Word and Excel to produce reports and spreadsheets.
Ability to analyze data to discover facts or develop concepts and interpretations.
Ability to maintain a calm demeanor in emergency situations.
Demonstrated sense of urgency and timeliness.
Detail-oriented and extremely well organized.
Valid driver's license and at least 3 years of driving experience.
No major driving violations, including DUI, reckless driving, or negligent homicide, in the past 7 years.
No more than two minor driving violations, such as accidents or speeding, in the past year.
No suspensions within the last 3 years.

Nice To Haves

Parking management experience is preferred, but not required.

Responsibilities

Cultivate and maintain strong client relationships, respond to client requests and concerns, and attend meetings with property owners and real estate management organizations.
Complete weekly financial reports and monthly projections, and communicate with executive leadership.
Maintain parking software and billing systems, and stay familiar with access and revenue control system hardware and software.
Direct projects involving garage and surface lot cleaning, repairs, equipment maintenance, and security.
Maintain a first-class operation.
Help develop location-level financial and operational goals.
Develop and execute marketing and operating strategies, and participate in market research and new business development.
Manage parking personnel, including recruiting, training, evaluation, and salary administration.
Comply with and enforce company policies.
Develop and maintain positive tenant relations.
Manage tenant parking, including rent roll maintenance, contract files, and lease provision compliance.
Lead special event planning and execution.
Promote Premium Parking and participate in market research and new business development.
Train and develop staff and encourage associates to improve their knowledge and skills.