Account Manager - Parking Operations

Propark Mobility • Boston, MA

3d • $65,000 - $75,000 • Onsite

About The Position

The Account Manager is responsible for all aspects of parking location operations, including shuttle fleet management, self-parking, valet services, and oversight of the location team. The role develops and trains supervisors and line-level employees, manages client relations, and oversees customer service, operational issues, reporting, scheduling, budgets, financials, and revenue-control audits. The position is based in an office at a Class A office building in Boston, Massachusetts, and is scheduled full-time, Monday through Friday. Weekend and holiday work may be required, and operational issues may sometimes require responses outside normal business hours.

The ideal candidate has management experience in parking, customer service, and/or hospitality, with previous parking industry experience and a hospitality focus considered strong assets. Progressive experience overseeing front-line teams is sought. Scheduling and payroll experience are a plus, and a business-focused bachelor's degree is helpful but not required. Candidates should be organized, dependable, resourceful, decisive, flexible, and effective communicators with strong interpersonal and computer skills.

The compensation range is $65,000–$75,000 annually, commensurate with experience, with potential for an incentive bonus. Benefits and offerings include career-growth opportunities, free parking at assigned Propark locations, paid time off and holidays, a birthday day off, medical, dental, vision and supplemental insurance options including pet insurance, an employee assistance program, and internal training opportunities. Propark describes its workplace as supportive, engaging, empowering, and committed to diversity, inclusion, and belonging.

Requirements

• Management experience in the parking, customer service, and/or hospitality industries.
• Progressive management experience with front-line team oversight.
• Impeccable conversational and written communication skills.
• Excellent computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP.
• Ability to work a flexible schedule that may include weekends and holidays.
• Personal qualities including organization, honesty, thoughtfulness, dependability, self-sufficiency, resourcefulness, and decisiveness.

Nice To Haves

• Previous parking industry experience, with a hospitality focus considered an asset.
• Established scheduling and payroll experience.
• A bachelor's degree with a concentration in business; helpful but not required.

Responsibilities

• Develop and train supervisors and line-level employees.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Develop and maintain strong client relationships and attend client meetings.
• Assist supervisors with customer complaints and day-to-day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to support customer satisfaction.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure revenue-control integrity.
• Ensure compliance with company policies and procedures and client requirements.
• Respond to operational issues when needed, including at times outside normal business hours.
• Maintain high professional and ethical standards for the organization and its client.
• Oversee parking operations, including shuttle fleet management, self-parking, valet services, and the location team.

Benefits

• Career-growth opportunities and promotion from within.
• Free parking at assigned Propark location(s).
• Incentive bonus potential.
• Time off allowances including holidays, vacation, wellness time, and an extra day off for the employee's birthday.
• Supportive, engaging, empowering, and celebratory culture.
• Medical, dental, and vision coverage.
• Eight supplemental insurance options, including pet insurance.
• Free and confidential employee assistance program available to employees and their families 24/7.
• Learning opportunities through the internal Propark Think training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed