Account Manager - Parking Operations

Propark Mobility • Daytona Beach, FL

21h • Onsite

About The Position

The Account Manager is responsible for all aspects of a parking location’s operations, including shuttle fleet management, self-parking, valet services, and oversight of the location team. The role focuses on developing employees, maintaining client relationships, delivering customer satisfaction, and meeting operational and financial goals. The position is onsite in Daytona Beach Shores, Florida, and may require working weekends, holidays, or outside normal business hours when operational issues arise.

Requirements

• Management experience in the parking, customer service, and/or hospitality industries.
• Progressive management experience overseeing front-line teams.
• Motivation to take on new challenges; organization, honesty, thoughtfulness, self-sufficiency, resourcefulness, and decisiveness.
• Strong conversational and written communication skills and exceptional interpersonal skills.
• Excellent computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP.
• Flexible schedule; the position may require working weekends and holidays.

Nice To Haves

• Previous parking industry experience, ideally with a hospitality focus.
• Established experience with scheduling and payroll.
• A bachelor’s degree with a concentration in business.

Responsibilities

• Develop and train supervisors and line-level employees.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Develop and maintain strong client relations and attend client meetings.
• Assist supervisors in handling customer complaints and day-to-day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to ensure customer satisfaction.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of revenue control.
• Ensure compliance with company policies and procedures, as well as client policies and procedures.
• Respond to operational issues when needed, sometimes after normal business hours.
• Maintain the highest professional and ethical standards for the organization and its client.
• Oversee parking operations that include shuttle fleet management, self-parking, and valet services.

Benefits

• Career growth opportunities and promotion from within.
• Free parking while working at assigned Propark locations.
• Competitive salary commensurate with experience, plus incentive bonus potential up to 15% of salary.
• Time off allowances, including holidays, vacation, wellness time, and an extra day off for the employee’s birthday.
• Supportive, engaging, empowering, and celebratory culture.
• Internal training and learning opportunities through Propark Think.
• Medical, dental, and vision insurance, plus eight supplemental insurance options, including pet insurance.
• Free and confidential employee assistance program for employees and their families, available 24/7.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed