Valet Manager - Parking Operations

Propark Mobility•Hartford, CT

1d•$55,000 - $75,000•Onsite

About The Position

As Valet Manager, you will be responsible for all aspects of parking operations, self-parking, and valet services, as well as overseeing your location team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset. This role requires progressive management experience with front-line team oversight and established experience with scheduling. A Bachelor’s degree with a concentration in business is helpful but not required. You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries. You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful. You are trustworthy, loyal and dependable, self-sufficient, resourceful and decisive. You see a challenge as an opportunity and are looking for a position with a chance for growth. You have a flexible schedule meaning that the position may require working weekends and holidays. You have impeccable conversational and written communication skills and an exceptional way with people, achieving extraordinary results.

Requirements

Previous parking industry experience
Hospitality focus
Progressive management experience with front-line team oversight
Established experience with scheduling
Management experience in the Parking, Customer Service, and/or Hospitality Industries
Organized, honest and thoughtful
Trustworthy, loyal and dependable
Self-sufficient, resourceful and decisive
Flexible schedule
Impeccable conversational and written communication skills
Exceptional way with people

Nice To Haves

Bachelor’s degree with a concentration in business

Responsibilities

Develop and train Valet Captains and valet staff members.
Complete valet schedules to ensure adequate coverage while minimizing expenses.
Develop and maintain strong customer relationships.
Assist supervisors in handling customer complaints and day-to-day operational issues.
Oversee the customer service program to ensure customer satisfaction.
Review and evaluate shift report audits to ensure integrity of business operations.
Ensure compliance with company policies and procedures, as well as those of our client.
Respond to operational issues when needed (at times, after normal business hours).
Maintain the highest professional and ethical standards for both our organization and our client.