Assistant Account Manager II - Parking Operations - exempt
About The Position
The Assistant Account Manager supports parking operations, including shuttle fleet management, self-parking, valet services, and oversight of the front-line team. The role supervises daily operations and staff, addresses customer concerns, supports administrative, scheduling, payroll, and cash-handling processes, and helps maintain safe, clean facilities and compliant operations. The position is based onsite in Cleveland, Ohio, is full-time, and works a second shift. The stated salary range is $45,000–$55,000, commensurate with experience. The position may require work on weekends and holidays. The company describes opportunities for internal promotion and offers benefits and other perks, with some benefits limited to full-time employees.
Requirements
- Management experience in the parking, customer service, and/or hospitality industries.
- Progressive supervisory experience overseeing a front-line team.
- Motivation to take on new challenges; organization, honesty, thoughtfulness, dependability, resourcefulness, and decisiveness.
- Strong conversational and written communication skills and exceptional interpersonal skills.
- Flexible schedule, including availability to work weekends and holidays when required.
Nice To Haves
- Previous parking industry experience; a hospitality focus is also an asset.
- Some experience with scheduling and payroll.
- A bachelor's degree with a concentration in business is helpful but not required.
Responsibilities
- Supervise and manage front-line associates, including supervisors, cashiers, valets, attendants, and maintenance personnel, on a daily basis.
- Handle customer complaints and day-to-day operational issues.
- Act as a liaison between customers, staff, and management.
- Make meaningful recommendations regarding hiring, productivity appraisals, and employee discipline, including termination.
- Assist in training cashiers, valets, and shuttle drivers to help ensure they meet job expectations.
- Provide continuous customer service training for Propark employees at the assigned location.
- Assist with shuttle fleet upkeep, preventative maintenance, and repairs.
- Assist the office manager with administrative duties.
- Patrol and monitor the safety and cleanliness of the parking garage and facility.
- Serve as the point of contact for damage claims and ensure incidents are handled completely.
- Process cash receipts and compile bank deposits for bookkeeper revenue reports, ensuring deposits are accurate and safeguarded.
- Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
- Assist in reconciling time cards and submitting payroll for Propark staff.
- Ensure compliance with company and client policies and procedures.
- Fill in for front-line associates during absences when asked.
- Fill in for the Account Manager during their absence or on second shift or weekends when asked.
- Prepare reports and surveys and conduct special projects as needed.
Benefits
- Free parking while working at assigned Propark locations.
- Flexible scheduling.
- Paid holidays.
- Wellness benefits according to city or state mandates.
- Free, confidential employee assistance program available to employees and their families 24/7, including three free counseling sessions for each employee and each household family member.
- For full-time employees: paid vacation and an extra day off on their birthday.
- For full-time employees: benefits package including medical coverage, HSA, FSA, dental, vision, and six supplemental insurances, including commuter benefits, pet insurance, and 401(k).
- The company offers seven paid holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a floating birthday holiday.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
