Assistant Account Manager - Parking
About The Position
Propark Mobility is hiring an Assistant Account Manager in Boston, Massachusetts. The position supports all aspects of parking operations, including shuttle fleet management, self-parking, valet services, and oversight of frontline staff. The Assistant Account Manager handles daily operational issues and customer complaints, helps maintain a safe and clean facility, supports administrative, scheduling, and payroll tasks, and may cover frontline associates or the Account Manager when needed. The schedule is Thursday through Monday, with Tuesdays and Wednesdays off; weekends are required, and the role may require holiday work.
Requirements
- At least two years of holding a valid driver's license.
- Ability to drive vehicles with a manual transmission.
- Management experience in parking, customer service, and/or hospitality industries.
- Progressive supervisory experience overseeing a frontline team.
- Impeccable conversational and written communication skills.
- Flexible availability, including weekends and holidays.
Nice To Haves
- Previous parking industry experience; a hospitality focus is also an asset.
- Some experience with scheduling and payroll.
- A bachelor's degree with a concentration in business is helpful but not required.
Responsibilities
- Supervise and manage frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel.
- Handle customer complaints and day-to-day operational issues.
- Serve as a liaison between customers, staff, and management.
- Make recommendations regarding hiring, performance appraisals, and employee discipline, including termination.
- Assist in training cashiers, valets, and shuttle drivers and provide ongoing customer service training for employees at the assigned location.
- Assist with shuttle fleet upkeep, preventative maintenance, and repairs.
- Assist the office manager with administrative duties.
- Patrol and monitor the safety and cleanliness of the parking garage and facility.
- Serve as the point of contact for damage claims and ensure incidents are fully addressed.
- Process cash receipts and compile bank deposits for revenue reporting; ensure deposits are accurate and safeguarded.
- Assist in reviewing schedules to ensure adequate coverage while minimizing expenses.
- Assist with time-card reconciliation and payroll submission for Propark staff.
- Ensure compliance with company and client policies and procedures.
- Cover for frontline associates during absences as needed.
- Cover for the Account Manager during their absence or on second shift or weekends as needed.
- Prepare reports and surveys and conduct special projects as needed.
Benefits
- Career growth opportunities and promotion from within.
- Free parking at assigned Propark locations while working.
- Competitive salary commensurate with experience.
- Time off allowances, including holidays, vacation, wellness time, and an extra day off for the employee's birthday.
- Supportive, engaging, empowering, and celebratory workplace culture.
- Internal training and learning opportunities through Propark Think.
- Medical, dental, and vision coverage, plus eight supplemental insurances, including pet insurance.
- Free and confidential employee assistance program available to employees and their families 24/7.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
