Assistant Account Manager - Parking Operations

Propark Mobility • Boston, MA

1d • $50,000 - $60,000 • Onsite

About The Position

Propark Mobility is hiring a full-time Assistant Account Manager for parking operations at a luxury hotel in Boston, Massachusetts. The position is in-office and pays $50,000–$60,000 annually, commensurate with experience, with potential for an incentive bonus. The Assistant Account Manager helps oversee daily parking operations and frontline staff, supports customer service, facility safety and cleanliness, shuttle fleet upkeep, administrative work, scheduling, payroll, and financial processes. The role may include covering frontline shifts or filling in for the Account Manager, including on second shift or weekends.

Requirements

• Supervisory experience in the parking, customer service, and/or hospitality industries.
• Organized, honest, thoughtful, trustworthy, loyal, dependable, self-sufficient, resourceful, and decisive approach to work.
• Flexible schedule; the position may require working weekends and holidays.
• Excellent conversational and written communication skills.
• Strong people skills and the ability to deliver results.

Nice To Haves

• Previous parking industry experience; a hospitality focus is also a strong asset.
• Progressive supervisory experience overseeing a frontline team.
• Some experience with scheduling and payroll.

Responsibilities

• Supervise and manage frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel.
• Handle customer complaints and day-to-day operational issues, and serve as a liaison among customers, staff, and management.
• Make meaningful recommendations regarding hiring, productivity appraisals, discipline, and termination of employees.
• Assist with training cashiers, valets, and shuttle drivers, and provide ongoing customer service training to employees at the assigned location.
• Assist with shuttle fleet upkeep, preventive maintenance, and repairs.
• Assist the office manager with administrative duties.
• Patrol and monitor the safety and cleanliness of the parking garage and facility.
• Serve as the point of contact for damage claims and ensure incidents are fully addressed.
• Process cash receipts and compile bank deposits for revenue reports; ensure deposits are accurate and safeguarded.
• Assist with reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist with reconciling time cards and submitting payroll for Propark staff.
• Ensure compliance with company and client policies and procedures.
• Cover for frontline associates during absences as needed.
• Cover for the Account Manager during absences or on second shift or weekends as needed.
• Prepare reports and surveys, and conduct special projects as needed.
• Support all aspects of the operation, including shuttle fleet management, self-parking, valet services, and oversight of the frontline team.

Benefits

• Free parking at assigned Propark location(s).
• Flexible scheduling.
• Paid holidays.
• Wellness benefits provided according to city or state mandates.
• Employee assistance program, free and confidential, with 24/7 support and resources for employees and families, including three free counseling sessions for each employee and each household family member.
• For full-time employees: paid vacation and an extra day off on their birthday.
• For full-time employees: benefits package including medical insurance, HSA, FSA, dental insurance, vision insurance, six supplemental insurances, commuter benefits, pet insurance, and a 401(k).
• Seven paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a floating birthday holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed