Account Manager - Parking Operations

Propark Mobility • West Hollywood, CA

2d • $80,000 - $85,000 • Onsite

About The Position

The Account Manager is responsible for all aspects of parking location operations, including shuttle fleet management, self-parking, valet services, and oversight of the location team. The role develops and trains supervisors and front-line employees, manages client relationships, supports customer service, and oversees operational, staffing, payroll, and financial activities. The position is based in the office in West Hollywood, California, and is full-time. The schedule may require work on weekends and holidays, and operational issues may occasionally require a response outside normal business hours. The salary is listed in the English posting as $80,000 annually, plus incentive bonus potential of up to 15% of salary; the Spanish posting gives a range of $80,000–$85,000 annually, plus the same incentive potential.

Requirements

• Management experience in the parking, customer service, and/or hospitality industries.
• Progressive management experience overseeing front-line teams.
• Impeccable conversational and written communication skills.
• Excellent computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP.
• Organized, honest, thoughtful, self-sufficient, resourceful, and decisive approach to work.
• Flexible schedule; the position may require working weekends and holidays.

Nice To Haves

• Previous parking industry experience; a hospitality focus is also a strong asset.
• Established experience with scheduling and payroll.
• A bachelor’s degree with a concentration in business is helpful but not required.

Responsibilities

• Develop and train supervisors and line-level employees.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Develop and maintain strong client relations and attend client meetings.
• Assist supervisors in handling customer complaints and day-to-day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to ensure customer satisfaction.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of revenue control.
• Ensure compliance with company policies and procedures, as well as those of the client.
• Respond to operational issues when needed, at times outside normal business hours.
• Maintain the highest professional and ethical standards for the organization and its client.
• Oversee parking operations, including shuttle fleet management, self-parking, valet services, and the location team.

Benefits

• Free parking while working at assigned Propark locations.
• Incentive bonus potential of up to 15% of salary.
• Paid holidays, vacation, wellness time off, and an extra day off for the employee’s birthday.
• Medical, dental, and vision insurance, plus eight supplemental insurance offerings, including pet insurance.
• Free and confidential employee assistance program available to employees and their families 24/7.
• Internal learning opportunities through the Propark Think training program.
• Career growth opportunities and a stated preference for promoting from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed