Account Manager - Parking Operations
About The Position
The Account Manager is responsible for all aspects of parking operations, including shuttle fleet management, self-parking, valet services, and oversight of the location team. The role develops and trains supervisors and line-level employees, manages staffing and payroll processes, maintains client relationships, and oversees customer service and financial performance. The position is based in person in Boston, Massachusetts, and is full-time, Monday through Friday, with schedule flexibility required. Work on weekends and holidays may be required, and operational issues may sometimes require a response outside normal business hours. The ideal candidate has management experience in parking, customer service, and/or hospitality, with previous parking industry experience and a hospitality focus considered valuable. The role calls for a resourceful, organized, dependable, and decisive person with strong communication and interpersonal skills, excellent computer skills, and a commitment to professional and ethical standards. A business-focused bachelor's degree is helpful but not required.
Requirements
- Management experience in the parking, customer service, and/or hospitality industries.
- Progressive management experience overseeing frontline teams.
- Impeccable conversational and written communication skills.
- Excellent interpersonal skills and an ability to achieve strong results.
- Excellent computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP.
- Flexibility to work weekends and holidays as required.
- Organized, honest, thoughtful, trustworthy, loyal, dependable, self-sufficient, resourceful, and decisive approach.
- Ability to respond to operational issues outside normal business hours when needed.
- Bachelor’s degree with a concentration in business is helpful but not required.
Nice To Haves
- Previous parking industry experience.
- Hospitality-focused experience.
- Established experience with scheduling and payroll.
- Bachelor’s degree with a concentration in business.
Responsibilities
- Develop and train supervisors and line-level employees.
- Review and approve work schedules to ensure adequate coverage while minimizing expenses.
- Develop and maintain strong client relationships and attend client meetings.
- Assist supervisors with customer complaints and day-to-day operational issues.
- Manage and submit employee, operations, and payroll reports.
- Oversee the customer service program to ensure customer satisfaction.
- Develop budgets and monitor financials to meet business goals.
- Review and evaluate audits to ensure the integrity of revenue control.
- Ensure compliance with company policies and procedures, as well as client policies and procedures.
- Respond to operational issues when needed, including at times after normal business hours.
- Maintain the highest professional and ethical standards for the organization and its client.
- Oversee parking operations, including shuttle fleet management, self-parking, valet services, and the location team.
Benefits
- Career growth opportunities and promotion from within.
- Free parking while working at assigned Propark locations.
- Incentive bonus potential.
- Time off allowances, including holidays, vacation, wellness time, and an extra day off for the employee’s birthday.
- Supportive, engaging, empowering, and celebratory culture.
- Internal training and learning opportunities through Propark Think.
- Medical, dental, and vision coverage.
- Eight supplemental insurances, including pet insurance.
- Free and confidential employee assistance program (EAP) for employees and their families, available 24/7.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
