Parking Operations Account Manager - Tulsa
About The Position
The Parking Operations Account Manager administers the day-to-day activities of parking garages and surface lots and directly oversees one or more operations. The role is accountable for financial performance, government compliance, and customer and client satisfaction. It also involves maintaining relationships with current clients to support references and new business opportunities. The Account Manager is responsible for the accountability, training, and development of Premium Parking staff, encouraging associates to improve their knowledge and skills. The position reports to the Market President.
Requirements
- Ability to lead and motivate team members.
- Strong customer service skills and abilities.
- Ability to multitask and work independently.
- Ability to communicate professionally and effectively, verbally and in writing, with all levels of the organization.
- Ability to exchange ideas, information, and options with others to formulate policies and programs or jointly reach decisions, conclusions, and solutions.
- Ability to apply rational systems principles to practical problems and handle concrete variables in situations with limited standardization.
- Ability to interpret written, oral, diagrammatic, or schedule-form instructions.
- Proficiency with Microsoft Word and Excel for producing reports and spreadsheets.
- Ability to analyze data to discover facts or develop knowledge, concepts, or interpretations.
- Ability to remain calm in emergency situations.
- Sense of urgency and timeliness.
- Detail-oriented and extremely well organized.
- Valid driver's license and at least 3 years of driving experience.
- No major driving violations (DUI, reckless driving, or negligent homicide) in the past 7 years.
- No more than two minor violations (accident or speeding) in the past year.
- No suspensions within the last 3 years.
Nice To Haves
- Parking management experience is preferred but not required.
Responsibilities
- Cultivate and maintain positive relationships with clients, respond to requests and concerns, and attend meetings with property owners and real estate management organizations.
- Complete weekly financial reports and monthly projections, and communicate with executive leadership.
- Maintain parking software and billing systems.
- Direct projects involving the physical operation of parking garages and surface lots, including cleaning, repairs, equipment maintenance, and security.
- Maintain a first-class operation.
- Contribute to the development of location-level financial and operational goals.
- Develop and execute marketing and operating strategies, participate in market research, and support new business development.
- Manage parking personnel, including recruiting, training, evaluation, and salary administration.
- Comply with and enforce company policies.
- Develop and maintain positive tenant relations.
- Manage tenant parking, including rent roll maintenance, contract files, and compliance with lease provisions.
- Lead special event planning and execution.
- Promote Premium Parking and participate in market research and new business development.
Benefits
- Competitive medical, dental, vision, and life insurance.
- Paid time off.
- Monthly commute and mobile phone stipend.
- Tuition reimbursement.
- Short- and long-term disability insurance.
- Accidental and critical illness coverage.
- Pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
