Visual Keyholder- Four Seasons Mall

H&M Group•Greensboro, NC

1d•$18 - $20

About The Position

The Visual Keyholder works at the heart of a fast-paced fashion business to create an environment that inspires customers to explore their personal style. The role supports and guides the store team in delivering an inspiring customer experience, drives store sales, and implements the H&M Visual Identity while meeting customer and colleague expectations and following H&M procedures and standards. The position reports to the Store Visual Manager, based on store volume. The role combines visual merchandising, commercial routines, customer service, team training, and store operations. The Visual Keyholder presents garments on the sales floor and in windows, executes floor moves, maintains campaign and display standards, and supports store goals. They also complete daily opening and closing routines, may take overall store responsibility when a Store or Department Manager is absent, and promote safety and compliance.

Requirements

Be inclusive, positive, creative, and willing to learn on the job.
Have a passion for customer service and helping people find their style.
Be able to multitask in a fast-paced environment and have an eye for detail.
Have 1–2+ years of transferable experience; previous keyholder responsibilities are preferred.
Be able to lift more than 20 pounds.
Be able to stand for long periods, bend, stretch, perform repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos for short distances.
Be able to climb a ladder and use a step stool.
Be able to use hand- and power-operated tools, such as an iron and steamer, and lift items to execute display setups.
Be able to work a flexible schedule, including nights and weekends.
May be required to travel to support other stores.

Nice To Haves

Previous keyholder responsibilities.

Responsibilities

Set garment presentation on the sales floor and in windows according to the Commercial Handbook.
Identify additional commercial opportunities with the Department Manager and execute agreed floor moves.
Stay current on fashion trends and share seasonal trends, campaigns, and brand standards with the store team.
Meet customer-service expectations and support an excellent customer experience.
Implement the H&M Visual Identity and Commercial Handbook, including well-styled mannequins and a clear visual story from windows to the A-area.
Maintain high-quality garment presentation and clear customer flow through fixture placement and navigation.
Launch and maintain sales campaigns and activities on time and according to H&M standards.
Follow up on store KPIs with the Department Manager and initiate actions to support store goals and budgets.
Adapt store planning to store needs and the Commercial plan budget.
Complete and act on the Best Brand portion of the Customer Audit Tool.
Complete sample picking and floor moves that create clear stories and wearable buying suggestions.
Complete daily sales-floor and window morning routines before the store opens.
Maintain the quantity and condition of visual props and marketing materials with a sustainability mindset.
Keep the visual room organized and safe, maintain current visual materials, and communicate seasonal changes to the team.
Paint and maintain windows as needed.
Coach and develop the store team to improve the customer and working experience.
Train colleagues in visual and commercial skills and garment presentation in line with the Commercial Handbook.
Oversee, follow up, and provide feedback while executing floor moves with the store team.
Identify Visual Merchandiser potential for succession.
Ensure window and sales-floor communication complies with local legislation.
Perform store routines, including opening and closing, according to company practices and procedures.
Use the timekeeping and scheduling system, including approving timesheets.
May assume overall store responsibility when opening or closing in the absence of the Store Manager or Department Manager.
Promote employee and customer safety; resolve health, safety, legal, and security issues; and address loss-prevention and safety concerns, escalating employee issues to management.

Benefits

Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
25% staff discount.
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Development opportunities.