H&M Visual Keyholder - Parkdale Mall

H&M Group•Beaumont, TX

10h•$17 - $20

About The Position

As a Visual Keyholder at H&M, you help create an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation according to store guidelines, using trend and competitor awareness to inform, coach, and develop colleagues. The role combines visual merchandising with customer service, sales and profit support, and store operations. You maintain campaigns, displays, product presentation, customer flow, signage, lighting coordination, store navigation, and visual materials. You also support the team’s visual and commercial skills, monitor sales performance, and collaborate with Store Management and Area Visual teams to meet store goals. As a keyholder, you may open and close the store, handle cash, support security procedures, and act as leader on duty when managers are absent. You help direct team members, resolve customer issues, make operational decisions, and balance immediate store needs with visual responsibilities.

Requirements

Curiosity, creativity, proactivity, a solution-focused approach, flexibility, and effective cross-functional communication.
Fashion interests and leadership skills, with visual and commercial experience in a dynamic environment.
Experience applying a solution-focused approach to improve product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage and follow up on the selling equation and weekly sales reports.
Ability to motivate and guide a team, uphold store standards, and support colleagues.
Strong organization, prioritization, and time-management skills in a fast-paced retail environment.
Comfort with keyholder responsibilities, including opening and closing, cash handling, and safety and security procedures.
Ability to provide exceptional customer service and resolve customer concerns with a solutions-oriented approach.
Collaborative teamwork and effective communication skills that support a positive, inclusive work environment.
Flexibility to balance operational duties and visual merchandising tasks while meeting deadlines.
Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.

Responsibilities

Implement visual and commercial curation in line with store guidelines and contribute to the OMNI customer experience.
Represent the H&M brand positively during customer interactions.
Plan and adapt workload according to the store activation plan and business needs, in collaboration with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time and according to H&M Brand Standards.
Maintain garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales KPIs, identify visual and commercial opportunities, and collaborate on actions to improve customer satisfaction and achieve sales and store goals.
Follow OMNI service procedures, operational routines, legal requirements, and store communications.
Keep up to date on fashion trends, products, brands, competitors, and relevant influencers; apply trend awareness to styling and product presentation.
Share seasonal, fashion, visual, commercial, and in-store communication updates with colleagues.
Coach and develop the Store team’s visual and commercial skills and support consistent product presentation and customer service.
Support daily routines and best practices, develop talent, onboard new colleagues, and organize and deliver visual and commercial upskilling.
Complete Visual Competencies and Commercial 4 All training based on regional and sales market learning goals.
Support Sales Market and Area teams with store expansion projects.
Execute store visual curation and styling based on the commercial calendar, allocation, activation plan, trends, mood boards, and guidelines.
Use sample-picking routines, including selecting garments, accessories, and shoes, to create clear product trends and stories.
Execute window displays and styling according to guidelines.
Maintain commercial layouts and fixtures to support customer flow and effective trend placement.
Maintain price signs in windows and throughout the store according to global strategy and market requirements.
Work with Facilities Management to ensure lighting is operational and positioned to highlight products and displays.
Care for display forms, fixtures, fittings, and interior materials with sustainability in mind.
Work with the Area Visual Manager to maintain current store navigation in line with guidelines and store layout.
Maintain sufficient sale and activity POS materials according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.
Open and close the store, manage the cash register, and follow store security protocols as assigned.
Act as leader on duty when managers are absent, taking responsibility for the sales floor, resolving customer issues, and directing team members.
Delegate and oversee team tasks during shifts as needed.
Make operational decisions concerning customer-service escalations, staff breaks, and enforcement of store policies.
Serve as a bridge between the team and management during non-visual duties.
Balance visual merchandising with operational duties and customer service, prioritizing tasks according to immediate store needs.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid time off, including a community day to serve the local community.
Colleague Resource Groups and access to a global talent community with development opportunities.