H&M Visual Keyholder - Crossgates Center

H&M•Albany, NY

About The Position

The Visual Keyholder works at the center of a fast-paced fashion business, creating an environment that inspires customers to explore their personal style. The role supports and guides the store team to deliver an inspiring customer experience, actively drives sales, and implements H&M’s Visual Identity while meeting customer and colleague expectations and following company procedures and standards. The position reports to the Store Visual Manager, based on store volume. The Visual Keyholder creates garment presentations on the sales floor and in windows according to the Commercial Handbook, identifies commercial opportunities with the Department Manager, and executes agreed floor moves. The role shares fashion trends and seasonal information with colleagues, supports direct and indirect customer service, and maintains effective customer flow and attractive, wearable product displays. The position also supports commercial routines, store planning, campaign execution, visual training, and team development. It includes completing daily opening routines for the sales floor and windows, maintaining visual materials and the visual room, and performing store opening and closing routines. The Visual Keyholder may be assigned overall store responsibility when opening or closing in the absence of the Store Manager or Department Manager. The role promotes safety, addresses health, safety, legal, security, and loss-prevention concerns, and escalates employee issues to management.

Requirements

Inclusive, positive, creative, and willing to learn on the job.
Passion for customer service and helping people find their style.
Able to multitask in a fast-paced environment and attentive to detail.
Ability to lift more than 20 pounds.
Ability to stand for long periods and bend, stretch, perform repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos for short distances.
Ability to climb a ladder and use a step stool.
Able to work with hand- and power-operated tools, including an iron and steamer, and lift items to execute display setups.
Able to work a flexible schedule, including nights and weekends.

Nice To Haves

One to two or more years of transferable experience is welcome.
Previous keyholder responsibilities preferred.

Responsibilities

Set garment presentation on the sales floor and in windows according to the Commercial Handbook.
Work with the Department Manager to identify commercial opportunities and execute agreed floor moves.
Stay current on fashion trends and share seasonal trends, upcoming campaigns, and brand standards with the store team.
Meet direct-service expectations and support the store in delivering an excellent customer experience.
Implement the H&M Visual Identity and Commercial Handbook, including creating well-styled mannequins and wearable buying suggestions from the windows to the A-area.
Maintain high-quality garment presentation and clear customer flow through fixture placement and navigation.
Launch and maintain sales campaigns and activities on time and according to H&M standards.
Work with the Department Manager to follow up on store KPIs and initiate actions to reach store goals and budgets.
Adapt store planning according to store needs and the Commercial plan budget.
Complete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities.
Complete sample picking and execute floor moves that create clear stories and wearable buying suggestions.
Complete daily sales-floor and window morning routines before the store opens.
Maintain the quantity and condition of incoming visual props and marketing materials with a sustainability mindset; keep the visual room organized and safe.
Keep visual materials current and share information about seasonal changes with the team; paint and maintain windows as needed.
Coach and develop the store team to enhance the customer and working experience.
Provide regular visual training and develop colleagues’ visual and commercial skills in line with the Commercial Handbook.
Maintain an overview, follow up, and provide feedback while executing floor moves with the store team; identify Visual Merchandiser succession potential.
Ensure window and sales-floor communications comply with local legislation, and work with the Store Management team to fulfill legal requirements and H&M policies.
Perform store routines, including opening and closing, according to company practices and procedures.
Use the timekeeping and scheduling system, including approving timesheets.
May assume overall store responsibility in the absence of the Store Manager or Department Manager when opening or closing the store.
Promote employee and customer safety; resolve health and safety, legal, and security issues; address loss-prevention and safety issues and escalate employee issues to management.
May travel to support other stores.

Benefits

Staff discount card for H&M Group brands, usable in stores and online; the posting specifies a 25% staff discount.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Development opportunities around the globe.