H&M Visual Keyholder - Crossgates Center

H&M Group•City of Albany, NY

4d•$22 - $25

About The Position

The Visual Keyholder creates an environment that inspires customers to explore their personal style and supports the store team in delivering an inspiring customer experience. The role drives sales, implements H&M’s Visual Identity, and follows company procedures and standards. It reports to the Store Visual Manager, based on store volume. The position sets garment presentations on the sales floor and in windows, collaborates with the Department Manager on commercial opportunities and floor moves, and helps ensure that the store meets customer expectations. It also supports team development through visual training and coaching, while carrying out store routines such as opening and closing, timekeeping, scheduling, and maintaining a safe and organized visual room. The role may take overall store responsibility when management is absent and may involve travel to support other stores. This is an hourly, non-exempt position. The posted hiring range is $22.05–$25.49 per hour.

Requirements

Inclusive, positive, creative, and willing to learn on the job.
Passion for customer service and helping people find their style.
Ability to multitask in a fast-paced environment and attention to detail.
Ability to lift more than 20 pounds.
Ability to stand for long periods, bend, stretch, perform repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos for short distances.
Ability to climb a ladder and use a step stool.
Ability to use hand- and power-operated tools, including an iron and steamer, and lift items to execute display setups.
Ability to work a flexible schedule, including nights and weekends.

Nice To Haves

One to two or more years of transferable experience.
Previous keyholder responsibilities.
May be required to travel to support other stores.

Responsibilities

Set garment presentations on the sales floor and in windows according to the Commercial Handbook.
Work with the Department Manager to identify commercial opportunities within H&M brand guidelines and execute agreed floor moves.
Stay current on fashion trends and share seasonal trends, upcoming campaigns, and brand standards with the store team.
Meet direct-service expectations and support an excellent customer experience.
Implement the H&M Visual Identity and Commercial Handbook, including styling mannequins and creating wearable buying suggestions from windows to the A-area.
Maintain high-quality garment presentation and clear customer flow through fixture placement and navigation.
Launch and maintain sales campaigns and activities on time and according to H&M standards.
Review store KPIs with the Department Manager and initiate actions to help meet store goals and budgets.
Adapt store planning according to store needs and the Commercial plan budget.
Complete and act on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities.
Complete sample picking and execute floor moves that create clear stories and wearable buying suggestions.
Complete sales floor and window morning routines before the store opens.
Maintain the quantity and condition of visual props and marketing materials with a sustainability mindset.
Keep the visual room organized and safe, maintain current visual materials, and communicate seasonal changes to the team.
Paint and maintain windows as needed.
Coach and develop the store team to enhance the customer and working experience, and help ensure legal requirements and H&M policies are followed.
Evaluate and develop colleagues’ visual and commercial skills through regular training.
Oversee, follow up on, and provide feedback during floor moves with the store team.
Identify potential Visual Merchandisers for succession.
Ensure window and sales-floor communications comply with local legislation.
Perform store routines, including opening and closing, in accordance with company practices and procedures.
Use the timekeeping and scheduling system, including approving timesheets.
May take overall store responsibility in the absence of the Store Manager or Department Manager when opening or closing the store.
Promote employee and customer safety; resolve health, safety, legal, and security issues; address loss-prevention and safety issues and escalate employee issues to management.