H&M Visual Merchandiser - Woodbridge Center
About The Position
As a Visual Merchandiser at H&M, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation for the store according to visual and commercial guidelines, and use trend and competitor awareness to inform, coach, upskill, and develop colleagues. The role combines customer experience, sales and profit contribution, fashion and trend awareness, team development, and hands-on visual and commercial execution. You plan and adapt workload in collaboration with Store Management and the Area Visual Manager, launch campaigns and sale activities, monitor sales KPIs, and act on opportunities to improve customer satisfaction and results. You keep the team informed about seasonal changes, trends, and relevant visual and commercial information, coach colleagues, and support onboarding and training. You execute styling and product presentation in line with the commercial calendar, store activation plan, mood boards, and guidelines. This includes window styling, product and sample selection, customer flow, price signage, lighting, navigation, POS materials, display forms, fixtures, and maintaining clean, organized, and safe sales-floor and back-of-house areas. The role also includes following operational routines, legal requirements, best practices, and local security guidelines. The posted expected base salary range is $21.00–$24.34 per hour. The position is hourly and non-exempt.
Requirements
- Curious and creative, proactive, solution-focused, and flexible, with effective communication skills and the ability to achieve results cross-functionally.
- Fashion interests and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.
- Experience using a solution-focused approach to improve product presentation and commercial execution in a store.
- Good knowledge of visual, commercial, and operational best practices, routines, and tools.
- Ability to manage and follow up on the selling equation and weekly sales reports.
Responsibilities
- Ensure visual and commercial curation according to guidelines to contribute to the store’s OMNI customer experience.
- Represent the H&M brand positively during customer interactions.
- Plan and organize workload according to the store activation plan, adapting to business needs with Store Management and the Area Visual Manager.
- Launch and maintain global campaigns and sale activities on time and according to H&M Brand Standards.
- Ensure garment care and stock levels, and provide allocation input to Store Management and Area teams.
- Follow up on sales reports and KPIs, identify visual and commercial opportunities, and collaborate with Store Management on actions to improve customer satisfaction and reach sales targets, store goals, and budget.
- Follow OMNI service procedures, operational routines, legal requirements, and store communication practices.
- Keep up to date with fashion, trends, styles, products, brands, competitors, and relevant influencers; plan time to develop trend awareness and styling knowledge.
- Share seasonal, fashion, visual, commercial, and in-store communication information with store teams.
- Coach and develop the Store team’s visual and commercial skills and support daily routines and best practices to maintain presentation standards and customer service engagement.
- Develop and coach talent, provide onboarding training, and organize and carry out visual and commercial upskilling.
- Complete Visual Competencies and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.
- Support Sales Market and Area teams with expansion and store project needs.
- Execute visual and commercial curation and styling according to the commercial calendar, allocation, store activation plan, fashion trends, mood boards, and guidelines.
- Carry out sample-picking routines, including selecting garments, accessories, and shoes in appropriate quantities to create clear trends and stories.
- Execute window styling according to guidelines.
- Maintain commercial layouts and fixtures to provide good customer flow and effective trend-story placement.
- Maintain price signs in windows and throughout the store according to global strategy and Sales Market requirements.
- Coordinate with Facilities Management to ensure lighting works correctly and highlights products and display forms.
- Maintain display forms and interior materials, including fixtures and fittings, with sustainability in mind.
- Coordinate with the Area Visual Manager to maintain and update store navigation according to current guidelines and store layout.
- Ensure adequate quantities of sale, activity, and POS materials according to local routines.
- Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.
Benefits
- Health insurance, including medical, pharmacy, vision, and dental coverage.
- Wellness and family support programs.
- Company-match retirement plan and 401(k).
- Paid leave programs, including vacation, wellness, holiday, and parental pay.
- Paid time off, including a community day to serve the local community.
- Employee discount at H&M Group brands, including H&M, COS, and others; the listed local staff discount is 25%.
- Employee Assistance Program.
- Commuter benefits.
- Health and dependent care flexible spending accounts.
- Additional voluntary benefits.
- H&M Incentive Program (HIP).
- Global development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
